Citi provides a positive banking experience with helpful and polite staff. Venus Ray was especially praised for her assistance, helping a customer sort through multiple accounts to find a manageable balance, making the process stress-free. Alex at the El Cerrito branch was attentive and engaging, helping a customer with a name change after recent marriage. He offered clear guidance, verified the change with a deposit, and provided his contact details for future needs, such as obtaining a temporary or replacement debit card. The branch’s modern environment, featuring flat screens and a welcoming atmosphere, added to the satisfaction. Additionally, Susan consistently demonstrated patience and understanding, whether helping with notarizations or opening new accounts. She made complex processes easy to understand and ensured all transactions went smoothly, even accommodating rescheduled appointments. Overall, Citi’s staff are friendly, patient, and ready to assist, creating a smooth and pleasant experience for both new and returning customers.
My experience every time is a 10/10 because of one teller in particular Alfredo. He always greets me with a warm smile and always willing to help my grandmother and I with anything we need and is very patient. Thank you Alfredo keep up the great 😊 work!!
November 2024
Alfredo the teller is so nice and very professional! He helped me with my account and gave me a ton of recommendations financially. Thank you Alfredo! Will come back just for him.
November 2024
Alexander was very nice helping me with my card error and being flexible on the next day appointment. He was able to answer all the questions I have.
