Citi provides a positive banking experience with helpful and polite staff. Venus Ray was especially praised for her assistance, helping a customer sort through multiple accounts to find a manageable balance, making the process stress-free. Alex at the El Cerrito branch was attentive and engaging, helping a customer with a name change after recent marriage. He offered clear guidance, verified the change with a deposit, and provided his contact details for future needs, such as obtaining a temporary or replacement debit card. The branch’s modern environment, featuring flat screens and a welcoming atmosphere, added to the satisfaction. Additionally, Susan consistently demonstrated patience and understanding, whether helping with notarizations or opening new accounts. She made complex processes easy to understand and ensured all transactions went smoothly, even accommodating rescheduled appointments. Overall, Citi’s staff are friendly, patient, and ready to assist, creating a smooth and pleasant experience for both new and returning customers.
Venus Ray was VERY helpful and polite! The best banking experience for me in decades. She helped me sort through many accounts to get to a workable balance that will not worry me. Thank you!
July 2023
I came in to get some documents notarized. I called to schedule an appointment, but I had to reschedule the appointment. Susan was really understanding and patient. We got everything done smoothly. It was overall a pleasant experience.
December 2022
I don’t know , it was my first time here I deposited, but they wrote my checking Acc and saving Acc on a piece of paper, but all other time I visited Citi branchs nobody write like this branch I don’t know why . Confusing ☹️
