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“Stopped by today since my cousins car threw a code and it usually went away before I had a chance to get to a shop. I forgot to get the gentleman’s name but he was quick to scan and print out the potential issues. Will be back when I need anything from the store!”
“When my wife told me that her car started sputtering when she attempted to start it, my first thought was that it had to be either the starter or spark plugs. However, after looking at her service records, I realized that the car still has it’s original battery from when she purchased it brand new in 2015. Therefore, I called O’Reilly and spoke with a friendly employee that informed me that they can conduct a free battery check. When I arrived, I was warmly greeted by Samuel who immediately grabbed his battery tester and met me at my car.
Samuel confirmed my suspicion (maybe this means I am worthy of becoming a mechanic?) of the battery being low. Without pressuring me to make an immediate purchase, Samuel showed me a breakdown of the various battery options for my wife’s car. He also informed me that O’Reilly can match the price of competitors, just as long as the warranty being offered on the battery aligns with O’Reilly. In a society where good customer service seems to be a lost art, I am very thankful for the assistance that I received from Samuel.”
“Went in to get my key fob cut and programmed. Farid assisted me and said since it was not bought from them, it had a 50/50 chance of working. But luckily it worked. Thanks guys...”
Battery Stores
Battery Stores
Battery Stores
Battery Stores
“I had a great experience at this auto parts store thanks to Nicholas. He took the time to clearly explain the different headlight options for my RAV4 and helped me choose the right one. What really stood out was that he didn’t just sell me the part—he actually showed me and taught me how to replace the headlight myself. His patience, knowledge, and willingness to help went above and beyond. Excellent customer service!”