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“I shouldn't be so cheap and unappreciative I got the coolest carnival celebration stamps with fireworks on them. I never have to wait long at this post office and it's right next to the Ashy BART station! The exterior is kind of unusual which is probably why it's getting 3 stars on average. It's a good post office. Don't listen to the other reviews.
Even the downtown Oakland Post Office has run out of money order forms, on occasion. They're not a bank cheapskate, they shouldn't be required to handle large sums. I've seen some people get money orders for thousands at some Post Offices. It's old school *not* dingy.”
“Aihua was extremely friendly, professional, and helpful while assisting with passport applications for my two daughters. She made the process easy, smooth, and stress-free. We truly appreciate her outstanding customer service. Thank you, Aihua!”
“My experience was so pleasant and the employees were just so kind, helpful, and professional.The lady that helped me was named Maria she was great she was very professional and thorough about her job and made sure that I got my needs met in the most kindest way so thank you Maria for everything and making my day a lot more pleasant.To whom it may concern that lady deserves a raise or maybe a Thanksgiving bonus to show her how much she is appreciated....”
“An amazing USPS branch! The staff works like gods! They are open on Saturdays and treat customers with great respect. This place deserves 5 stars. A truly authentic American spot! This is a very authentic place, and the employee at the mail counter is wonderful—it's just like a museum! ?”
“For starters some individuals should honestly keep their prissy, bigotry, and zealous “Opinions” to themselves. 1st. Everyone knows Postal workers are dedicated Govt. employees that connect us all to and from people and parcels. 2nd. Awareness of your surroundings? You are downtown at Civic Center (one of the largest transit terminals in the Bay Area), and complaining that you’re 14th in-line @ 4:00pm on a “FRIDAY” with 1 worker present. Screams ignorance, and lacking a key virtue Patience… Post St opens till 6pm + China Town are also
open on Saturdays for convenience. I’m here weekly, random time and day, the office is perfectly fine, the surrounding (Fox plaza owned) building is aged. The staff takes care of all customers in the lobby even being the 20th in line. They’re customer service driven all the while being helpful and friendly.”
“I needed to get my fingerprints taken and the post office machines routinely fail to get good readings from my fingers. Fortunately, the man who assisted me at this location was incredibly helpful and made every effort to prepare my fingers for a good reading. A stressful experience turned into no big deal. Thank you!”
“I’ve been coming to this post office for two decades. Always friendly, helpful and to the point. Happy to see my federal tax dollars going to something truly useful.”
“I feel lucky to have a post office that’s close by. It’s never too busy and the staff are pretty nice. Sure there could be one grumpy worker every once in awhile but who doesn’t have a bad day. I go often to mail boxes and most of the time it’s a solid experience. I always feel confident my mail and boxes are delivered on time which isn’t the case at some postal offices.”
“Ms. Avery, and the other young lady who were working, do an outstanding job of taking care of customers!
Very professional, polite, and attentive to customers needs! The ladies need to be commended for a job well done!”
“I remember watching this place get raid d back in the 2010s.All the FBI OPERATIVES were long haired hippie looking dudes jacked like Thor.This place is possibly still.infiltrated with feds that look like bums.Too bad THAT the more you smoke, the lower your IQ.They make this stuff in labs that 10x the potency of that THC.”
“The two men there on a Saturday were awesome and super helpful ! We sent birthday packages to family and they helped us determine best/cheapest mailing boxes. Great experience”
“I go here all the time and the staff is always courteous and efficient. There's usually a pretty good sized line, but they keep people moving and overall I would say they do a good job.”
“Warning you will need to go through security on the south side (if you come from the north, they’ll make you walk around outside). It’s located in the basement. Another warning is that there is no signal (or Wi-Fi) bc it’s in the basement, so if you need a QR code, take a screenshot of it beforehand.Celipe (I may have gotten the name kind of wrong, but he’s an older gentleman), was very friendly and helpful. There was no wait either! I was in and out in minutes!”
“While this post office is somewhat hard to find (next to Alley &Vine) once I was able to do so I was greeted by a very friendly US post office person. Miranda was super knowledgeable, friendly, and made my eBay return a breeze. I highly recommend this location.”
“Came here to leave a rating just because the lady behind the counter this afternoon was the sweetest USPS employee I’ve ever met. Transaction was smooth and fast too!”
“Always fast and efficient. Just don't be that jerk who shows up 5 min before closing with an armful of packages. No lines in the middle of the day. They're occasionally understaffed but that's not their fault. USPS is such a valuable service!”
“Awesome; there was only one person ahead of me in line. I didn't even wait five minutes, and I just handed my mail to the clerk; she was so nice. Not waiting in line for a long period of time was fantastic because I was in a rush to get back home. There was a community wide garage sale in the compound where I live, and I wanted to touch base with some of my neighbors. I purchased some DVDs from the neighbor who lives across from me. I simply like to have the disk just in case some of the movies aren't shown through AT&T ever again.”
“It’s hard to find a USPS that’s open past 5pm or 6pm. Friendly and helpful staff but there can be long lines that move slowly — all what you’d typically expect at a USPS! I’m glad I found this location for the extended hours.”
“Went there to pay for and mail a letter on a weekday afternoon. It was easy and quick to accomplish even though only 1 or the 7 clerk stations were open. It only took 7 minutes.”
“Saturday morning with little wait.
Quality, friendly, and efficient postal service. The man working the front counter will answer your questions and even make sure you have everything else needed.”
“i love the post office in my city cuz its very easy to deliver letters though the post office and also delivering packages its also easy to do and the prices are very good so keep up the great work and keep it up”
“Every experience I’ve had here has been better than any other post office I’ve ever been to. Very Customer Service oriented very pleasant to deal with very friendly.”
“It’s a great-looking post office, clearly meant for sending and receiving packages to and from Italy exclusively. In that spirit, it serves as a kind of Italian embassy — offering goodwill through the occasional spaghetti and meatball handout. It’s strewn with Godfather posters and, of course, accepts cannoli as payment.
When Silvio passed away, they flew the Italian flag at half-staff.”
“My 5starts are for the front desk at the office.
Super helpful. When I was there inquiring a delayed delivery, she followed up over the phone and made sure it was delivered to me.”
“I’ve had great luck at this spot. Excellent customer service etc. I regularly drop off packages here without a hitch. Gary is especially concerned with doing things correctly, an asset to the postal service.”
“You all are crazy! This post office rules! I have shipped many packages through here and have received great service including tips on packaging and insurance. I also live across the street from this location and likely have my mail delivered though then to which I too tip my hat. I've done thousands of dollars in business through this location, always with quick service and smiling help. 5 stars!”
“Thank you David for having a smooth transaction with you. I ask an envelope and without hesitation you gave me one and you explained the normal envelope and the priority one. You're kind to me and you have patience of answering all my questions.
Thank you for helping me.”
“I love this post office. The sistah that works in the far corner is so incredibly helpful and proficient at her job. She is so on it, that I usually leave feeling better than I walked in because she makes the experience so pleasant and clear. If it weren't for parking I would use this post office exclusively. I will say that the USPS should update the equipment. Some of the machines seem like they haven't been updated since before Regan was president.”
“I visited the Sutter post office today 2 October 2025 and I was provided with the best customer service from what appears on my receipt as Clerk number 4. I believe the person's name was Brian. He assisted with kindness and Professionalism in answering my questions and filling out a required Form I needed. It's a breath of fresh air when you get friendly customer support.”
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“Our business has dealt with this Post Office for years and they are always helpful. I once dropped off a box that should have gone to UPS and Alvin spent a long time searching for it. Dawn is always cheerful and ready to assist. Our delivery person, Louise, is the most hardworking and often goes above and beyond to deliver our mail.”