“charlie’s the GOAT! i needed help with figuring out how to switch a door lever between right/left doors, no one had a clue until charlie showed up and figured it out! Shoutout to Gary for sourcing the skillful Charlie in the first place.”
“Love the service and the selection - very responsive and easy to work with, and if you have questions about finishes and types of paint for specific surfaces, well, these guys are pros. Be sure to ask you HOA if they have a negotiated discount - Mine did and it saved me a lot! If you use a professional painter, they will have great discounts as well....”
“Thank you so much - your sales team is a joy! I came in with a pole (outdated but new) that I was trying to fit a window cleaning top to it. Not to be had and I was a bit sad. One lovely sales lady said, here is the UNGER pol and I'll rebate it for you. Find whatever attachment you need. How often do you get something almost for free? I am a regular for all my garden and handy work needs with Home Depot. Thank you again.”
“FANTASTIC and PERSONAL CUSTOMER SERVICE! From my very first call to Berger Hardware, everyone I interacted with was so extremely helpful. From Mateo to Kathy to the woman who runs the front office (I can't remember her name), they all supported each other to make my experience seamless. I broke my 17 year old Emtek door handle, and I looked all over the web for the right replacement. I was able to find the right model on several sites. But, when I went to order it, other online sites suddenly added more fees, or changed the delivery date, or weren't able to source the right model. Berger hardware spent time with me on the phone, found the right model, were able to source it, and stood by their price. On every level they were the absolute best experience. I will always go with Berger Hardware for all of my hardware needs going forward. I highly recommend them, no matter where in the US you live. Their customer service is second to none!”