The Bank of America Financial Center is noted for its amazing and professional staff, described as pleasant, eager to help right away, and like a family. Multiple reviews highlight specific employees for providing number one customer service, being patient, taking time to explain situations thoroughly, and offering helpful solutions. Clients report receiving fast and the best service even on very busy days. The location follows enhanced cleaning procedures based on CDC guidelines and may have temporarily modified hours, encouraging clients to check availability via the Mobile App or website.
For those looking to invest with Merrill Lynch - Ethan P. was a huge help!
He made setting up a managed investment account a total breeze for my disabled mom. His patience and persistence had us set us up quickly for steady growth. Can't recommend enough.
March 2024
I’ve been a customer with Bank Of America encino branch many years. The only reason I’m still working with Bank Of America is because of Maria.yeghiayan. Her customer service is number one she’s very professional and patient with her clients. I wish I can give her 10 stars.
December 2023
Nina and Maria were amazing in helping me with my accounts. I had to leave this review because they literally made my day! So nice and took the time to explain when other banks where giving me the 800 number to call to explain my situation. Thanks again guys Im indebted to you! I wish i can leave 10 STARS!
