“My son had his bday here and it was absolutely wonderful. The staff was amazing, attentive to everything I mentioned on the phone , super engaging and flexible. Price is somewhat affordable compared to other places and all my guests raved about it.. my friend even said her daughter wants to do her birthday there :)
Again - really attentive to what we asked for! My son wanted a sonic bday so they build a cute obstacle course jumping through rings , went along with the scavenger hunt that I wanted with gems and they even added rings to the search ! It also looked like they took the time to learn about sonic before the party to mention the right things..
highly recommended. Thank you guys for making his bday great!”
“I started going to PF when the Encino location first opened, and honestly, this gym is my favorite. It’s always clean and the staff is amazing. The machines are usually clean too. Yes, sometimes a machine isn’t working, but honestly that’s understandable because they get used nonstop every day, and not everyone uses them correctly. Whenever I’ve told a Planet Fitness employee about an issue, they always make note of it and get someone to come fix it.
The employees are constantly walking around cleaning, which I really appreciate. But I’ve literally seen workers clean an area and then members throw paper towels on the floor right after. Yes, the staff cleans, but they can’t be everywhere every second. People should learn where the trash bins are because they’re literally all over the gym and easy to find.
The bathrooms are always clean, and the spa area is too. The hand dryers were out for a couple months, but besides that, the gym is very well maintained. It does get crowded with teenagers sometimes, and I do wish there were more Smith machines, but I understand because of the size of the gym.
I know some of these employees might not work there anymore, but Jenny, Vivianna, Andrew, Juan, TJ, Alex, Tay, Robert, and Jessica have always been amazing. They’ve always been encouraging and motivating, even on the days I really didn’t feel like working out (which honestly was pretty often sometimes lol).
Jessica really helped me out. One time she was really busy, and I told her I didn’t know how to use one of the machines. After she finished helping with the rush, she still took the time to come over and show me how to use the equipment properly without hurting myself. She even explained what muscle groups I was working. She’s always attentive, not just with me but with other members and new members too. I’ve also seen her immediately go restock paper towels when they ran out.
Everyone I mentioned has always been helpful, professional, and genuinely nice. The only thing I’ve noticed is that the employee turnover seems really high, which is a little concerning. Maybe it’s not the employees themselves, but possibly something internal going on. Overall though, this gym and the staff mentioned have always been great.”
“I’ve been going to this location for about 3 years and really like it. It’s very clean, recently added more machines, and it’s not too busy. I never have to wait for equipment.”
“I’m from Dallas and the food here was great. The teriyaki was super good but for some reason they had weights in the kitchen. Some bald guy was trippen but was nice and caring when the building fell apart.”