Macy's, an iconic department store since 1858, offers a wide selection of top fashion brands, housewares, gifts, and furniture. Customers enjoy finding good deals, especially in the furniture department where helpful staff provide friendly service. However, some reviews note that the store's conditions and service have declined, with comparisons to lower-end retailers. While many appreciate the helpful employees, shoppers have experienced long waits at certain departments, particularly during busy times. Additionally, there are concerns about the accuracy of discounts and promotional restrictions. Overall, Macy's remains a popular destination but could improve in service and efficiency.
Excellent service! We were helped by Nadaline at the perfume counter and she helped us find a good deal and wrapped it beautifully with a ribbon and even provided us with a gift bag.
June 2024
We had a great experience finding a good deal on a beautiful couch here. Tony in the furniture department was very friendly and helpful. Thank you Tony!
March 2024
Store is going down hill. Conditions and service are horrible. Looks and feels like a Ross Marshall's or one of those low end stores.
