Macy's, an iconic department store since 1858, offers a wide selection of top fashion brands, housewares, gifts, and furniture. Customers enjoy finding good deals, especially in the furniture department where helpful staff provide friendly service. However, some reviews note that the store's conditions and service have declined, with comparisons to lower-end retailers. While many appreciate the helpful employees, shoppers have experienced long waits at certain departments, particularly during busy times. Additionally, there are concerns about the accuracy of discounts and promotional restrictions. Overall, Macy's remains a popular destination but could improve in service and efficiency.
We had a great experience with Sabrina at the sunglasses hut in Macy’s! She was so friendly and helpful in helping us figure out what we wanted. She was super knowledgable and made the shopping experience smooth and she really made our day!
December 2025
Soraya Helped my fiancé and in jewelry department just days before our wedding get sized and help us pick out wedding . Very kind and helpful, thankyou!
September 2025
Had a great shopping experience at Macy’s. Mehran helped us a lot.
