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“Postmaster Judy Bartlett went out of her way to correct an error made by San Anselmo post office, and Nicoletta is always very helpful whenever I go into the Fairfax office. Huge improvement to prior experiences with some previous employees, and antithesis of the San Anselmo office, which is terribly hostile and continually incompetent.”
“Fast, fast, fast response for overseas shipping quote, enquiry, pick-up and pack...very strait forward and package shipped out immediately afterward. Highly recommended!”
“Efficient, right price, fast, personal…nothing is too much trouble - ship any shape any size.
Collection and packing can be arranged. What more can I say ? 10/10 ?”
“The team we have been working with from ordering the products to shipping has been a pleasure to work with. Clear and timely communication and very accommodating to our operational needs in times of urgency.”
“Needed to drop off something for USPS priority mail. Front desk was friendly and helpful. They provided the envelope, a tracking number, and tape for the shipping label I had printed out. Thank you!”
“I've only had wonderful, kind service from Erica and Fati here. I look forward to doing business with them, roughly twice a month. Im stunned at the negative reviews.”
“This is a great store. I frequently come in for printing projects. They’ve always turned out great, with the team there going above and beyond to help. Grateful for this place in our community!”
“I came early to the Staples in San Rafael and was greeted by a smiling cashier who (at checkout) verified that I had the right printer ink cartridges. Very quick and friendly service- easy to find what you need.”
“I went in to this post office today needing help sending a package to a loved one overseas. Demetria did a wonderful job explaing the proccess of how long it would take to get there as well as how to track it. She made the experience really easy for me and I hope to have her help me again. More people with her work ethic and level of care should be hired. Overall a wonderful experience and stellar customer service. Thanks again Demetria.”
“I have been shipping from here for years using various companies and shipping domestically and internationally. Each and every time I have had the best experience and they always make sure I choose the best shipping options and the best prices! And they are the nicest people!”
“Carrie is incredible! Totally competent and efficient. She was very personable too which helps when you have too many packages and three kids wiggling all over the place. Thank you, Carrie, for making a daunting task pleasurable!”
“I am convinced Tiburon location is the best in whole Bay Area if not the country.
I had superior experience on a day that could have been disaster for any worker. April 15 is the last day to file taxes, line at the door was a mile away right when John opened the doors with the warmest smile.
I was there with two very young kids to get passports done, not one but two. Seeing John navigating guests through was mesmerizing. Early morning, people with piles of papers, million questions and in rush. John remained calm, knowledgeable,friendly, helpful and so professional.
I was in that location for the first time, we drove there for 2 hours in early morning with little kids thinking it’s the only location taking walk-ins for passports. It appeared to be they are not- mistake in the system but John was the nicest about it, still helped us with everything although he was the only person behind the desk.
I was pleasantly surprised he knew majority of guests by the name, greeted them warmly and had everyone in and out of the door in minutes.
His attitude, love for his work and their customers made this experience not only pleasant but unforgettable. He truly made an impact on our family and our whole day. Thank you, John!!!”
“Great service with Livescan fingerprints. Gentleman that was working that day was very kind and helpful. Efficient but not rushed. Store looked clean and well maintained!”
10AM - 6PM
655 Irwin St Suite B, San Rafael
Shipping Centers
“I had two sets of business cards made, one of them at the last minute. The lady who served me said she could print and cut the second, last minute set, while I waited. It took a minute or two, and that was it. And she wore a beautiful smile one her face the whole time.”
“Had a issue with FedEx tracking which stated my package had not been received. Marc at Postal Annex was eventually able to track the package and showed it had been delivered the previous day. Very professional and helpful”
“Andrew and the team at the UPS store have been kind, friendly, and professional. They have helped me forward mail that I needed when I was not able to be there. Highly recommend them.”
“This is a real post office! Tall guy behind the counter was super nice (sorry bro I didn't catch your name). Also fun stuff in there to look at. Jazz music in the background and scented candles are definitely unique to this post office. Cute place.”
“Tim is very organized and personable when you enter! A great asset to our community especially to those in Belvedere and Old Tiburon. Thanks for all your services especially notary!”
“I’ve been to many, many, UPS locations and you’ll be hard pressed to find a store as good as this one—reliable and efficient with consistently great hours and cutoff times—run by great people who know what they’re doing. Evan is a pro
Always my top choice (Tiburon is great too)”
“I've received nothing but excellent service here, whether to mail locally, internationally, print, get packaging materials. The owners are very helpful, careful, and pleasant. I've come here to mail packages to different locations, and they're able to help package the items and figure out the best way to get there, especially if international. Sometimes the line is quite long, but it moves quickly. I'd definitely go back again.”
“I came in right as the fedex truck was there in the afternoon. The very kind gentlemen behind the counter helped me right away seeming more concerned than me even to get my parcel on that truck.”
10AM - 6PM
55 Rowland Way, Novato
Shipping Centers
“Outstanding experience in the Novato store. Both Simon and Susie provided highly professional print services for my business.Print job was completed even more quickly than expected and done flawlessly! Thank you!”
“My husband and I lived in San Quentin Village for about two years. It's a wonderful community and the staff at this post office are a big part of what made it a special place to live for us. Cendon and Rashida are incredibly helpful, kind, and a pleasure to interact with. They work hard and care about the job they do and the people they help. More than once they went above and beyond for us. They're both genuinely good people and USPS is lucky to have them. We enjoyed visiting this post office - and we miss these two. Thanks again for everything, Cendon and Rashida!”
“Love this post office and the staff. Jim is the best!! He is reliable, professional, caring and personable all at the same time. Thank you for making my experience with Stinson USPS such a positive one!”
“This is the best post office in my opinion, rarely have i had to wait longer than 5 minutes. The staff has always been very polite, professional, and fast without feeling rushed.”
“Evan is incredible! I had to get my fingerprints taken at a self serve kiosk in the store. I was having so much trouble getting good prints. After spending an hour and only getting 3 fingers done, Evan came over to help me. In 15 minutes we had the other 7 done. I couldn't have done it without him. Amazing customer service, above and beyond--thank you Evan!!”
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“This place is great and I am so grateful to have it in Fairfax (especially b/c the Fairfax Post Office is notoriously difficult to deal with). I have used this UPS store for returns, shipping holiday gifts, making copies, and notary services a couple times. They are always quick and helpful and I am always in and out. the hours are fantastic as well (open late, on weekends). It's so nice to not have to truck up to Terra Linda location etc. anymore.”