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August 2023 by Angelina Moreno
garbage place and the old guy who works there is also garbage, he’s a 1/10
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November 2022 by Nelson C.
DISCLAIMER...this is actually a ZERO star review. I wish I could say this was just another typical below average U-HAUL experience...it was much, much worse! Let's go in order of occurrences. I received a call from the man in the office at 3:30pm, asking when I would be there. I told him that I was on schedule to be there at 3:45pm as planned. He told me that I better be there by 3:45pm or I'd have to come back in the morning. I stated that I thought they closed at 4:30pm, and he said that he had "stuff to do" and was closing early. I arrived at 3:40pm and had to call and bang on his door for 20 minutes before he answered. The facility and office was disgusting. I counted at least 10 cats that were either in the office on the counters, or right outside the office door. There was cat food and cat waste in front of, and around the office door - the smell was horrific. Entering the office was just as bad. The smell of cat urine and old food was nauseating. The man that was in the office, should in no way be allowed to perform a customer-facing position and representing any company, much less one the size of U-HAUL. To maintain my character and exercise kindness, I will forgo the details of his appearance. However, I will say that it was alarming and incredibly unsanitary. Based on my background, there were multiple health code infractions - and that's just in the areas in plain sight. My next call will be to my contacts at CAL-OSHA and the BBB. This man was extremely rude, unhelpful, and clearly wanted to rush me out of there. Because of the environment, I had absolutely no desire to stay longer than I had to. I got in to the filthy U-HAUL truck (this was the most normal part of the experience) and got about mile down the road and by the sound and feel of the truck, there was a great chance it wouldn't make it to my destination. Not wanting to risk it, and not wanting to give this man my business, I took the truck back (before 4:30pm). Guess what??? He refused to answer, and simply yelled out of the upstairs window, "I'm done...come back tomorrow." I did, and paid full price for a truck I did not use and the 2.5 miles proved I didn't. Not only will I never go back to this location, I am considering avoiding U-HAUL entirely!
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July 2022 by Erin Fritz
How? How still open? Rude people meaning rude old guy! Big time rude and owns it so what the heck? Wants no business at all! On top of the that lights don’t even work but whole place don’t even work. Just give it up to I am guessing was your kid that help because at least he was nice but learning nothing go from you! Should have added a photo of how bad it was.
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July 2022 by SV R
Rude and grumpy old clerk. No lights in units. Lights in hallway didn’t work. Dirty units. Too many red flags for me to rent storage here. Looks like nothing at this business has changed in the past 25 years. Time to upgrade facility and staff.
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November 2021 by Tudae Ahonie
Nice helpful customer service
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October 2021 by Monica Bradley
Good security. Reasonable rates. Good access. Provide equipment to help with move.
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June 2021 by Wanda Moore
Excellent service
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June 2021 by Cindy Mellomida
I rented a Uhaul truck today and the gentleman was very nice and very helpful
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August 2020 by Dawn Farmer
They have automatically account payment
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July 2020 by Dara L.
Do not rent by here. Nothing but problems from day 1. You will be locked out even if your paid up. Crooked and not a good place, if you get a storage from here you will be sorry you did. Numerous people have had faulty things done to them from the manager. Bad place weds to be reported to better business bureau
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April 2020 by Kimy
Very kind and patient man works for here.very helpful
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February 2020 by Otis Varner
Very clean and helpful staff, highly recommended.
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December 2019 by Olivia R.
I wish I could give zero stars. We were trying to rent a uHaul in Napa but got routed to this location instead. My wife and I walked into the office promptly on time the day of and were not even greeted - the men at the counter did not even look up from what they were doing. It wasn't until our male friend came in behind us that an older man looked up from his computer to address our friend and see what he needed. This is blatantly rude - the reservation was in my name and the man scoffed when I spoke up and said that, actually, my wife and I were driving the truck. I don't appreciate being ignored just because my wife and I are women. On top of this, the older man became very hostile when he realized we had parked in the neighboring lot. It was a Sunday and the neighboring business was closed - the only clear place to park at Crockers Lockers was right in front of a gate so we did not think we could park here. I asked if we needed to move the car and he just walked out in a huff. Unprofessional and unnecessary - this was our first time visiting the location and they don't have a clearly marked parking spot. It's never OK to berate your customers over something like this. I would have happily moved my car if someone had just asked nicely! Upon handing the truck over to us, the older man became very rude when my wife asked to see the inside of the truck to confirm that the equipment we rented had been loaded. It's just plain bad customer service not to let us confirm that we are getting everything we paid for and there is no excuse for this man to be so nasty to us. Good thing my wife insisted, because as it happens there was important info we needed about how to latch the truck door that he otherwise wouldn't have shown us. If you are this inconvenienced by people coming in to rent a truck maybe you shouldn't be in the business of renting trucks! And lastly, these people misstated the amount of gas in the tank when we picked up the vehicle. There was barely 1/4 of a tank of gas and they said it was '3/8 of a tank.' This means that even though we put gas in the tank before we dropped off the truck, we were presented with an additional fee by the drop off location. Dishonest, rude, and clearly not respectful of women or customers in general. I would never return here. It's unbelievable to me that my wife and I were blatantly ignored while our male friend was addressed right away. I've reached out to uHaul with this experience as well and would encourage anyone looking to rent a uHaul to go elsewhere and not give these people your money.
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October 2019 by cinsatia chode
I highly recommend Crocker's Lockers for your moving needs. My first experience going through this business in February was excellent so when I needed a U-Haul again in September, I knew exactly who I would check first. If they do not have what you need, they will assist you with finding other options in area. Very friendly people! Very close to freeway. Note: Only one parking space on property, but plenty of street parking available!
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September 2019 by anthony Lane
Great place love it
