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March 2024 by Jeremy H.
Rude condescending and over charging I walked out and went to another location to find a price 150 lower than what I was told with no explanation only to the posted retail price was not the price I was told bait and switch I went to the competing store off hwy 12 by raleys to get a much better customer experience the big girl with the glasses needs to be trained on customer service and not to overcharge people
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January 2024 by Lavar Blankenship
Need more help behind the counter
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January 2024 by Al Mueller
I was called a liar & girl didn't ask if I wanted to finish my application
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November 2023 by Irene Scott
I wasn't took care of horrible customer service I went elsewhere Pittsburg ca metro pcs on somersville rd at the Century plaza gave me a 4.0 service outstanding ? helping me unlock the screen lock on my tablet.
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November 2023 by Sarah Solis
Very good customer service! And was very accommodating. Easy and quick!
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September 2023 by Alexey Speransky
Great customer service. Professional, polite and helpful.
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June 2023 by Andrea Poole
Very disappointed with this store. I've never had a problem and have always felt like I wasn't taken advantage of. Until yesterday. I went in thinking I wouldn't have to pay double the money if I brought my daughters sim card in to switch to a different phone because her current phone was completely broken. I was so wrong. It was suppose to be a simple switch. Pay 25$ and have her phone turned on. Granted both my daughters and sons phone were the same one so I can see the mix up. The lady who helped me ended up putting the wrong info in and some how tied my son's current SIM to my daughters broken phones info and turned it completely off. Meanwhile she had me pay before verifying that my daughters unbroken phone was on. The store manager then called 611 to get things straight where I swear I heard them say "waive the fee" because it was their mistake. I didn't get my money back and ended up going to the store on W.Texas to get things figured out. Where I ended up having to pay another 25$ for an IMEI switch when it was accidently switched in the 1st place. Still ended up paying double??♀️
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March 2023 by Kimberly Pitters
I came in to metro today hoping to resolve the issue with me and my daughters phone. I really appreciate the service I got from Stephanie. She went right to the problem and solved it with a great attitude. I highly reccomend her. ?
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March 2023 by Vanessa Callino
My fiancé was at metro and one of your employees was highly inappropriate. She was flirting with him and was just being really disrespectful. My fiancé said her name was Laura he doesn’t remember her last name.
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February 2023 by Cynaka Harper
The ladies particularly; Stephanie were very helpful in solving my situation and also she hooked me up with a very good deal last Friday
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February 2023 by Mae V.
I went into the store 45 minutes prior to closing, Odalis and staff went above and beyond to answer my questions about their promotional deals. Odalis was very patient and kind while I was asking various questions regarding the promo. Odalis broke down the cost so that I could understand in full what I was paying since it was for 4 cell phones. After completing the paperwork, the other staff members installed the screen proctors and the cases for all phones even though the store was closed. I truly appreciated that.
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December 2022 by jewels bouche
These ladies got my phone up running and connected to fast 5g wireless...just ask for Stephanie and/or Laura.I will probably not go to other metro stores because these ladies know their jobs well. Thanks ladies
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August 2022 by Hannah Miller
Went in there today and they tried selling me another for on my account for $140 when I'm already eligible for a upgrade went to another metro pcs store not too far from this one left with a newer phone with a free case and screen protector for $90 if I could give this place a 0 star I would
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October 2021 by Christopher Goldman
Great service at this location. I was able to get my mom set up with a new phone for a reasonable price and without problems.
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October 2021 by Michael Daus
Had problems with my phone hooking up to 4G. Didn't know why. Went to the store to get it fixed. Found out it was a whole complicated thing and got it worked out. Thanks to the assistant at the store.
