Travis Credit Union receives mixed reviews from its members. Many customers report long wait times and lines at the branch, with some noting only two tellers are often available. Experiences with staff can be hit or miss; while some employees are described as efficient but not very personable, bored, or irritated, many others are highlighted as friendly, helpful, patient, and professional. Excellent and personalized customer service is frequently praised, with specific commendation for staff who handle matters with courtesy. The credit union is appreciated for its great rates and services like savings, checking, and money market accounts. It is also noted as being very conveniently located. While some members express frustration with the online service and the inability to speak to an operator, positive interactions with management can resolve concerns. Overall, members report good experiences and many have been loyal customers for years, ranging from two to over thirty years.
I love travis credit union. I only have to go in to get a monetary denomination that isn't avail in the ATM...
January 2024
Opened our accounts at TCU over 2 years ago and we are very happy. Great rates and excellent customer services. I would like to acknowledge and commend Ms. Donna Wade for her exemplary customer service through the years. Whether by phone, email or in person, Ms. Wade will handle your business matters with courtesy and professionalism.
May 2022
Fast service and staff members really nice and helpful
