The Verizon store at Pacific Commons in Fremont provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or fast shipping. Reviews highlight consistently excellent customer service. Staff members are described as understanding, professional, pleasant, friendly, fast, responsive, and enthusiastic. They are knowledgeable and helpful in solving problems, switching services, and educating customers on options and promotions. Specific experiences include efficiently fixing a phone issue, making a multi-service business switch smooth, and providing exceptional support for new Home Internet and mobile services. These positive interactions, marked by patience and a focus on complete satisfaction, lead customers to feel very happy and highly recommend the store, with some anticipating a return for future needs.
Staff here very professional, help fix the problem and very very patient! Highly recommend!
January 2026
Excellent service! Everyone was incredibly friendly and helpful. Please ask for Gabriel, he provided truly outstanding customer service and went above and beyond. The managers were amazing, very professional and attentive. I would give more stars if I could. Highly recommend this store!
August 2025
Excellent store. Met with Gabriel. Super excellent professional with excellent desire to guide customers like me and my spouse. We spent more than 40 minutes with him. He provided several options and we chose one. We leave the store with 100% satisfaction.
