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“Helen, the store associate, is very friendly and transparent. I’m not sure why there are bad reviews about this store. We were able to return the current box with a new one. Fast, simple. We also got a free, cute gift too! ?”
“Gabriel was soooo friendly, amazing services, got me a great number and we’re sorry for letting you get off late 😂🫶🏻”
“Yasmin was super helpful and patient with me. The process wasn't easy but she made sure I understood what I needed to do. She's the only person in the store that day, handling many customers. Her service was the best! ? I'm a happy customer.”
“this Monday afternoon around 5, we originally went in to cancel our service and switch to another carrier. However, the representative told us that he could help us keep a very competitive rate and even offered us an additional phone line at no extra cost for an year. He also helped us transfer our current phone numbers on the spot, and the entire process went very smoothly.
The representative was extremely friendly, professional, and helpful throughout the whole experience. It was a wonderful customer service experience, and we are very grateful for all of his assistance. Please extend our sincere thanks to him.”
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“If you want detailed and knowledgeable answers to your questions, ask for Alex B. at this T-Mobile store. I needed a new phone and had one in mind. He answered all the questions I didn't already know about it, and validated my choice. Then he calmed my fears about transferring my data by telling me to just come back once my phone arrived, and he would transfer everything for me.”