Macy's is an iconic department store offering a first class selection of top fashion brands, including contemporary, trendy, and modern styles. It carries a wide variety of shoes, clothing, housewares, and gifts. The sale prices are pleasantly good, allowing for purchases within a budget. Some staff members are noted as very friendly, knowledgeable, professional, helpful, lovely, and attentive, providing excellent and stress-free service. However, customer service representatives are sometimes described as not very friendly, not very warm or engaging, and seeming like they don't want to be bothered. The store's sizing system for items like suit vests is preferred over other retailers. While the shoe department can be very tidy, the ladies fitting rooms have been seen as shabby, dirty, disorganized, and messy. Some customers express a strong loyalty and spend serious cash there, though others note a contrast with the more consistently exemplary service found elsewhere.
I hadn't been in Macy's in years. I wasn't impressed. The ladies fitting rooms were so shabby and dirty. Disorganized and messy. The shoe department was very tidy, though.
July 2024
Always a good score when I go cologne on point this just came out and it's fire
June 2024
Eric at customer service pick up counter is very friendly knowledgeable very professional and loves what he does. Very helpful and wants to make sure his customers are taken care of 100 per cent with excellent service. Such an asset to Macy’s professional team! Makes my visit a fun stress free outing always for me.
