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“Ivan (the best in the westttt), Abi, Diego & Rudy - Incredible job!! These guys were quick, efficient and very organized. All boxes labeled with detail, as well as the inventory paperwork. Great communication & very polite and friendly. Thoroughly communicated to ensure packing was to our liking. My mind is at ease knowing unpacking will be seamless! Thank you for the most pleasant, stress free moving experience I have had to date!! Couldn’t recommend this crew more!!”
“Star was extremely friendly and accommodating! Over my time of renting from her she has always made me feel like my items were secure and accounted for. Accessing my storage unit and completing payments has been extremely easy with Star, who always makes herself available. My family is so grateful to have such a sense of security for our sentimental belongings! Thank you Star!”
“I have a storage unit there and it is absolutely a wonderful experience every time I go.The front desk.Girls Emma and Simonet are always so nice and helpful and go Above and beyond to make sure that I get everything I need the area is super clean and there are dogs on property.So I feel like my unit.It's safe and the storage units have a lot of space if you're looking for a place to get a storage unit this is the spot.??????”
“Went in to get a U-Haul. They have units too, U-Haul customers get a discount on units if anyone needs it. The managers were really nice and the place looks clean”
“We are new renters and we were very impressed with the cleaniness of the property and the services that are provided. The ladies in the office made the renting process fun! Sharon and Shirley are the bomb!”
“The guy at the front desk, I believe his name was Antonio, was very nice and professional and efficient. 5 stars for that guy, the other people there were a bit odd. Old guy drove by me every 2 min to try and watch me as I moved things into the storage. Very weird thing to do to a new customer, maybe just bored…. But 5 stars to that one cool guy ?”
“Very nice and clean facility.
The couple that works there are very nice and friendly. I’m happy with facility.
I’ve always used Derrels and have never had a problem.”
“From beginning to end my experience was pleasant with no complaints whatsoever to begin with the online reservation app was so easy I booked my reservation very content then to make things better I was able to sign my contract get my storage number and pay online and I move right into my unit without having to speak with anybody or having any problems I can't be more than happy with the storage place. I have rented many storage units but this is by far the best company that I can say that I've ever did business with. Not forget about the price for the unit very happy very reasonable price lowest in town and my unit was just the size that I needed.”
“People in the office,Were professional in every sense of the Word! Courteous,and attentive to my Needs!My sincere thanks to the office Staff!Mr Herminio Deleon Sr.”
“Excellent Customer Service! Made sure I got the best deal for my needs! Had me look at a couple different sizes to visualize the best fit for me! It turned out perfect! Great experience!!”
“David and Carrie are very kind, helpful, and accommodating. They made our move in super easy and stress free, and when we recently had to move to a different sized unit we had the same great experience as the first time. The facility is very clean and well maintained. Even the restroom is clean and bright. Great place!”
“I stopped by looking for a storage unit at maple/ McKinley Fresno ca Paul took good care of me met all my needs friendly courteous professional extremely satisfied.”
“The staff was very helpful and courteous. Antonio explained costs and conditions and got me into exactly the space I was looking for, the very next day. I'm very pleased with my experience.”
“Managers are very helping and polite, I feel like I've nown the management for years!!! Very welcoming home incitement,,I would recommend the facility to 1,000 plus tenants if I could. I'm very happy and pleased with them,,thanks for asking. Herman Real”
“Good prices, good deals, clean facility. Quick service, clear communication. Used other local storage companies, had to come back to Derrel’s as they are the best for my needs.”
“For the last fourteen years that I have rented a storage unit from Derrel's mini storage its has always been a place that I feel to leave my personal belongings in a place that's very sacred and for the price that I'm paying is very much fair.
As for the people that are taking care of the place, I give them all a huge ?????”
“Such an ease finding a unit that best fit my needs. Customer service was excellent, the lady was so sweet and informative. The unit and the grounds were impeccably clean. Definitely happy I choose Derrell’s!!”
“Baiman and Lavonda were amazing to work with it. My husband and I have been shopping around for a new storage and the minute we walked in to their office we were greeted with a smile and of the best customer service. We are happy to say that we were able to rent a storage unit from this location and glad to know that they are easy to work with for any future questions/concerns and made us feel very comfortable storing our things here. Thank you.”
“I have been a customer at this location for the last 8 years. I can honestly say, that Robin and Bob are truly God sent to assist customers. They are very courteous, polite, professional, and efficiently handling of my storage needs.?”
“First time using this storage company. Thank you to the lady at the front desk who was super friendly, she was very helpful, answer all my questions. I feel my items will be very safe at this location.”
“My customer experience was excellent. I procrastinate everything and had no reservation. The renting process was very quick and convenient, Thank God! Staff is so nice and welcoming.”
“The representative was flawlessly helpful. They answered all my questions very thoroughly and called me back when the call dropped. This place was extremely professional and courteous.”
“Great place to keep your stuff, the manager Robert is a very honest good guy one of the main reasons why I keep my stuff there. Reasonably priced and very safe environment. Been using his storage now for 5 years. Much appreciated. Thank you guys.”
“Great people, great place highly appreciated the customer support very sound, although when I pressed against and tested the soundness it did indeed “waver.” But thats just acoustics. The building seems sound. Am interested in further business’s. Waiting an availability.”
“I’m very new to the area but had been researching storage spaces prior to my move. With so many location to choose from, to include one near my home, Derrel was the obvious choice. I don’t think I could aptly describe the peace and calm I felt when arriving to the property but there’s a beautiful rocky water fountain out front and of the plush green forestry look, it did not at all disappoint. When stepping through the front door of the air conditioned office (thank God!) I was promptly greeted with one of the warmest smiles and most welcoming hello’s. Dennis was very professional and patient when addressing my concerns and yet as time was winding down, he suggested I should return the following day when two of his colleagues would be present, making it easier to show me the grounds as well as the discounted/promotional unit(s). I arrived just around 11:00 am. Can I just say I was thoroughly impressed with the EXCELLENT customer service I received from these two gentleman, Larry and Rick (sorry Rick - name tag?). This place, at least in my eyes is huge, and yet the cleanliness of the grounds and the order of the office space is immaculate. From ink pens to key rings, everything seemed to have been its place including the files in cabinets where they belong! The check in process for renting a space was pretty easy and with an up to date system, payment options ABBA signatures was a streamlined process. Lastly, I also had the privilege of meeting two additional guests over the two days, Ms. Beth who with the aid and support of Dennis were both very instrumental in making suggestions and pointing me in the right direction for employment (criminal justice, paralegal, notary public) and eventually, the shy fur baby for whom they are hoping to find a home. With such wonderful customer service (we need more of this, please and thank you) and the beautiful green scenery, the clean grounds and the peaceful water fountain, I wouldn’t easily give this location a 10 out of 10 and would highly recommend them! Easily ♥️”
“Mona was super helpful in getting me and my girlfriend set up with a 5x15 storage unit.We were able to look at the unit before signing paperwork, which I appreciated. Besides a few spiders and spiderwebs, the unit was clean and ready for storage. There were rat baits and closed traps thoughout the unit/facility, but we saw no evidence of pests or rodents. It looked more like prevenative measures to keep any rodent activity at bay. The facility is super clean, with wide driveways all the way up to your unit.We bought an affordable lock from the office, and Mona explained all the paperwork and entering/exiting procedures to us before I signed. Pay quarterly and save 10%! Also insurance was super cheap for $2,500 worth of items. Easy to add-on to your rent.”
“Manager, Mark, was very personable, organized and professional. His communication was clear and complete - and courteous. He even voiced my preferred name when the computer couldn't include it! Site is safe, clean and convenient. I'm ready to get on with this next chapter in my life, now.”
“I have been with this facility for about 7 months now. When I first moved in, the process was very easy. I upgraded to a larger unit and it was just as easy. Ron was very friendly and took very good care of me. The lady who was there that day was very nice as well, but I did not remember to get her name. The site is clean, well taken care of, and easy to navigate. The site also seems to be quite secure. I hope to continue doing business here.”
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“Ms. Alice was so helpful and very polite when I needed help moving out of my unit. Easy process to rent as well as move out. Would recommend to anyone needing storage services.”