Verizon Authorized Retailer Russell Cellular in Fresno, CA offers the latest mobile phone technology and exceptional customer service. Customers praise the store's knowledgeable and helpful staff, who provide personalized assistance with phone setup, plan selection, and troubleshooting. The team, including standout representatives like Angela, Aly, and Karen, are described as professional, empathetic, and dedicated to ensuring a positive experience. They work collaboratively to address customer needs efficiently and effectively, even in the face of frustrating technical issues. Customers appreciate the clean, well-organized store environment and convenient parking, though note the lack of public restrooms. Overall, the Fresno Russell Cellular location is highly recommended for its exceptional customer care and expertise in Verizon products and services.
Sandy was awesome. She helped me through everything did phone transfer and all even helped me save a little bit more on my bill Her customer service is just spectacular Thank you, Verizon. Thank you Sandy.
January 2026
Walked in about 10 mins to close to pay my bill. Thought there were kiosks to pay (there wasnt) but Tanya quickly helped me! Very friendly and knowledgeable and helpful! 10/10 for service! Will be back to this location! Thank you Tanya! 🙂
January 2026
Mary and Tanya was excellent help, my phone sim card was not working after esim transfer and they were working promptly to get my help needed. At first, i could not get my pin because the account was my brother but i was the account manager, and they helped me without the pin number. It is for the two to be recommended... read full comment
