U-Haul Moving & Storage at Fairview offers a range of moving solutions including truck rentals, trailers, storage, and moving help. Customer experiences at this specific location are mixed, heavily influenced by interactions with staff and the condition of rental equipment. Many reviews highlight positive and professional service from the management. The manager is repeatedly described as professional, helpful, efficient, friendly, courteous, amazing, fair, and smart, contributing to definite positive experiences. Customers express gratitude for the help received and state they would recommend and return for rental needs. However, significant criticisms are directed at U-Haul's general vehicle maintenance and corporate customer service policies. One detailed account reports a rental truck with serious mechanical problems, including a suspected bent axle, which led to a lengthy breakdown and a dangerous highway situation. The customer experienced a six-hour wait for roadside assistance and felt the company's resolution—offering only extra rental time instead of a refund—was inadequate, especially after being charged more than the original rental cost. This is contrasted with more generous service from a competitor. Additional practical issues are noted. The parking lot can be very full, making it difficult to find a spot even when the store itself is not busy. A security concern is also raised, as a customer reported a trailer being stolen and its lock easily broken, resulting in the loss of all contents, suggesting a need for better locks and tracking devices. In summary, while the local management receives high praise for excellent customer service, experiences are marred by broader company issues with vehicle maintenance, breakdown handling, and security.
Their staff members were friendly and helpful! The entire experience was great, from check in to return and there were no issues with the equipment we rented. Thank you for making our move better!
August 2025
Easy reservation. Quick stop at the counter. Clear explanation of the process. App works greatly.
December 2024
U-Haul made my home renovation project a breeze with their truck rental service. The quality of the truck was excellent, and the value exceeded my expectations. The easy reservation process and helpful staff made the entire experience stress-free. I highly recommend U-Haul for any moving or renovation needs!
