Freeway Toyota of Gilroy Service & Parts is highly praised for its exceptional customer service and a pleasant car buying experience. Customers frequently mention the friendly and professional staff, including service advisors and salespeople, who go above and beyond to assist. The service department is noted for its modern customer lounge, complete with free Wi-Fi and refreshments, making wait times comfortable. Many reviews highlight the ease of scheduling appointments and the efficiency of the service provided, including quick maintenance and detailing work. Sales experiences at Freeway Toyota are described as smooth and transparent, with staff like Jenne, Oscar, and Jason receiving commendations for their helpfulness and prompt assistance in finding the right vehicles. Customers appreciate the ability to handle paperwork quickly, often completing transactions in just a couple of hours. The dealership is recommended for its attentive staff who are eager to answer questions and ensure satisfaction, making it a preferred choice for both service and vehicle purchases. Overall, Freeway Toyota of Gilroy is recognized as a dealership that genuinely cares about its customers and provides a welcoming environment for all automotive needs.
I went in for an oil change and alignment. I was told 3 hours was the wait and i chose to wait in the lobby. The service did take longer than expected but i was comfortable. They had a taco truck offering free food, comfy chairs, i was able to plug in my laptop and pass the time.
August 2026
Excellent customer service from the SERVICE TEAM!!!!!! Fast efficient, thank you!
August 2026
A friendly dealership that performs maintenance and has comfortable lounge area or provides a complimentary Lyft to get a meal in town while you wait. I bought my Rav 4 there and it was a smooth experience
