Victra is a Verizon Authorized Retailer in Gilroy, CA that strives to create the best possible experience. The store offers a full range of wireless devices, including phones, tablets, and accessories. The knowledgeable and dedicated consultants provide great customer service with a patient and professional approach, making guests feel welcome in a relaxed atmosphere. The staff is described as honest, helpful, and going above and beyond to answer questions and ensure everything is understood. They provide great advice and support, particularly with devices and plans. For advanced account changes, the corporate Verizon store or customer service is recommended, but for everything else, this is the place to go. Some feedback notes that the store can be understaffed, but the service received is consistently satisfactory and trustworthy.
Destiney and Jasmine were super helpful! Especially considering i came in an hour before closing, they both made me feel welcome. Their great customer service was a breath of fresh air!
September 2023
Best place to go for honesty and a relaxed atmosphere. I will continue to go here for the employees that have been there and actually care.
July 2023
I was very satisfied with the service I received. But what worries me is that the representative was alone this day. They need to hire more staff!
