Apple Glendale Galleria is a helpful and mostly positive store for Apple device repairs and purchases. Customers have had good experiences with quick service, especially when getting repairs like battery replacements, front camera fixes, and port cleanings. Repairs generally take a few hours or less, and staff members are described as kind, friendly, and attentive. One customer appreciated Leo for cleaning their iPhone port and explaining proper maintenance, while another praised Jordan for her excellent, friendly service that made the experience feel personal and easy. Customers also noted that the store has a warm, positive atmosphere, where employees seem to enjoy working together, creating a welcoming environment. However, some reviews highlight areas for improvement. One customer experienced a confusing situation involving a SIM card after a repair, with staff giving conflicting information and showing a lack of concern, which left them feeling gaslighted and disappointed. Another customer mentioned that staff do not approach customers unless asked, which can lead to initial confusion or feeling ignored. Additionally, a technician was seen as somewhat lost when troubleshooting AirPods Max, indicating that at times, staff may lack confidence or understanding. Overall, the store provides mostly good service with quick turnaround times and friendly staff. Customers are encouraged to ask questions and communicate clearly, especially about technical details. The positive staff interactions and helpful attitude make Apple Glendale Galleria a reliable choice for Apple product repairs and purchases, despite some minor issues with communication and technical expertise.
Fast check in , 10 mins waiting list. Technician looks like lost when he checked my air pod max. He try to double check a plug port and ask me if I can see something wrong. It looks technician do not understand what he doing?
July 2025
My iPhone was not charging properly. Leo cleaned the ports and patiently explained to me how to properly maintain/clean my phone. No cost to me. Thank you Leo. It was a pleasant experience with you.
July 2025
Every time I have been here the workers have always been so kind and helpful. Today Arthur helped me out, I was having trouble with an iPad I purchased and he helped me resolve the issue in no time! I appreciate him and the manager very much, thank you apple staff for always being great. Keep it up!
