The United States Postal Service location at 313 E Broadway offers secure, reliable, and affordable delivery of mail and packages. This retail location provides walk-in passport services, fingerprinting service, and counter service for mailing. Customer experiences at this branch vary. For passport services, appointments are available and the process can go smooth and be completed in about 5 to 10 minutes if applicants come prepared with all paperwork and required documents filled out correctly. The location is described as nice, clean, and quiet, with agents handling requests with care and responsibility. However, wait times can be very long, with some customers waiting over an hour and a half for their appointment. Lines can form before opening time, so arriving early is advised. The self-serve kiosk for mailing can be difficult, with many questions and potential issues with label sizing, leading some to recommend the counter service where the line goes fairly fast and clerks are nice. Expedited passport service is available but is a bit pricey. Overall, when customers are prepared, the staff can process people very quickly and the experience can be positive, with efficient service and confident handling of important documents.
Had an appointment at 12:30 it's 1:42 still waiting
July 2025
I came in today to get my passport. Christian was real helpful. He pulled me out of the line help me out with the applications. I forgot my glasses even filled out the return envelope for my passport very good employee thank you USPS and Christian.
July 2025
Terrible customer service. Going to UPS or Fedex from now on. Waited in line for 30 plus minutes, and then wouldn’t allow me to borrow a pen.
