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“Switching to Bank of Whittier has proven to be a decision I wish I had made much earlier. The exceptional level of customer service, user-friendly online banking platform, and rates have made my banking experience remarkably positive. The staff's professionalism and friendliness, coupled with efficient transaction processing, showcase the bank's commitment to customer satisfaction. The variety of account options tailored to different needs and the straightforward approach to fees add to the overall convenience. In hindsight, I highly recommend Bank of Whittier to those seeking a reliable and customer-centric banking experience. Honestly, no reason to stay with Chase, Bank of America, Wells Fargo or the rest ---- the rates ALONE (aside from less cost, required minimums etc.).”
“I absolutely love this bank. The customer service is impeccable, my money is safe, there’s no ridiculous excessive fees like regular banks. I’ve recommended many people and they’ve all had great experiences as well. I’ll be a customer for many years to come. ?”
“Simply a great bank how are they unlike Bank of America, where i needed to setup an appointment to replace a lost/steal card really? So i called to report it on phone with BoA 2+ hour to get a live person.
At FPCU you can walk in and take to a rep on the spot worst case their busy you might wait 20 only once did i have to wait that long in over 7 years.
Only down side is they dont have any branch outside of california but their growing.”
“I love my Bank, always a greeting, I've never waited more than 5-7 min. Usually not a line, friendly customer service. I have brought customers to them, And they treated them with the same courtesy, above n beyond.”
“Came into the bank a little less than an hour before closing with my wife and toddler, and not only did we accomplish everything we went in do, but several of the bank staff went above and beyond to make our visit a positive and memorable one. Our toddler was excessively restless while we sat with a bank representative, and a gentleman from the Welcome Counter staff came by to offer us snacks and refreshments, and another bank staff next door gave our toddler toys to distract him. We greatly appreciated their patience and understanding, and feel confident that we chose the right credit union to meet our banking needs.”
“I just want to say Juana was a literal angel. I had my car and mailbox broken into and someone kept accessing my accounts. I felt overwhelmed, helpless and violated. I was literally at the brink of tears walking into the bank. I was already dealing with a loss in the family so this fraudulent activity was more than I was able to bare at the time. I went to the Garden Grove location and although the teller was nice she didn’t really help me in any way. Juana took her time, listened and gave me the number to the identity protection department. I really believe God makes no mistakes and sent me an angel in my time of need. She was so professional and empathetic . She started an account for me but it was more like a therapy session and she was my therapist. She listened,shared stories of her pup and even got my dog some dog treats from the back. There really are NO words to express how grateful I am. It is just an example of no matter the job or position, a person of God is always doing Gods work. So grateful and thankful. Thank you Juana (from me and Chewbacca) for being my angel when I was about to break.”
“I had a wonderful experience with the service today. The bank Suzanne was incredibly polite, friendly, and attentive. Her warm attitude made the process so smooth and pleasant. Thank you for such excellent service!”
“It was the most refreshing and positive banking experience I'd ever had! As an employee of a local school district, I found out about this institution when talking about my car troubles with a coworker. He then told me about SchoolsFirst and how they'd helped him out with an auto loan when he was having car troubles of his own a few years ago. I inquired further with him and he told me about all of the other positive experiences he'd had with them and the benefits they offer. So I went this weekend with about an hour until closing and I walked in and the nicest person, who was in training, Deven, greeted me, asked me to have a seat in their waiting area, and then shortly called me over to the side where he and Scarlett asked what they could help me with and they'd helped me to open an account and apply for an auto loan and I let them know that I didn't have the best credit score so I was nervous about the outcome and about an hour after I'd arrived home, I was notified that I had been approved! Thank you so much to Scarlett and Deven for your kindness and assistance! I'm so glad to be a part of this institution!”
“Friendly staff and relatively quick compared to big name banks. Unfortunately no ATM outside which sucks when wanting to withdraw cash. (7-11 ATMs only let you withdraw so much)”
“I wish I would have gotten both the gentlemen's names, so sorry guys. I am a logistics manager and I received wire information from Turkey. I couldn't get them to translate to English. I could make out Citi Bank so I went over to the bank and they were super helpful. Mind you I am not a customer there. But they wrote down everything that I needed in order to make this wire transfer. So nice and helpful. Thanks guys.”
“Martin Sanchez was extraordinarily helpful. He resolved multiple issues and works very hard. He was able to help me open an account and involved me in every step of the process. I truly appreciate his professionalism.”
“Best BOA branch! Jenny assisted me with all my questions and made the process smooth and easy. I highly recommend working with her, especially for business accounts. She provides a great experience from start to finish.”
“Best bank in town. I'm so pleased with the service. Such a friendly staff. They're there to help you. They're not there just to pick up a paycheck. They care about you”
“Had to close an account at the Whittier Branch for my brother that passed. Miriam took care of everything needed to make this as smooth as possible. Thank you Miriam”
“Terribly sorry I forgot the name to give credit to. I don’t have Chase , I suspected someone opened a cc in my name off my credit report, turns out was some miscommunication with the Mrs and myself,
Basically walked in without a clue and I’m sure they could have referred me to this or that, but I was patiently helped and got to the bottom of what happened. Some would say it’s their job, this felt like the lady could have easily referred me to this or that, instead patiently called numbers departments we got zero answers, she helped me go over my credit report and we just got to the bottom
Not every review needs to be negative. I was pleasant surprised I was helped the way I was today without even being a Chase customer myself”
“Yay for great service! The teller who checked in folks helped me get an appointment for the same day for an online issue I had, she was super helpful. Senaida was above and beyond helpful as she tackled the issues I had so efficiently. The teller at the window was very helpful too. Friendly understanding and empathetic team members made my visit really pleasant. Thank you.”
“Clean building and professional staff. Comparing to other Citi Banks this is the one I'd rather visit even if I lived far from here. There's plenty of parking as it's in the Whittwood Shopping center however the bank has its own parking lot or at least more private. Staff is extremely helpful and friendly.”
“So a few I read stupid bad about staff. Ridiculous post this monkeys people complaining about it.. I'm customers for years and never have problems with them all employees are so great and being a chase corporation for years from NY bussinnes are I love chase I I'll be my favorite bank all 2 chase in Whittier I know them ❤️ and I I be always customers ❤️ freely o can Las Vegas chase or San Francisco Arizona are friendly happy ? awesome chase all nationwide soon I'll be on new york vacation I'll do chase too!! Trust”
“Came into town from out if state to take care of business for my elderly mother. Not fun. When we had to get to the banking end of it Adiline was so kind and patient with my mother. Updating paperwork, signing and helping us with legal paperwork, setting up new car leasse for auto pay. Even telliNg us tips on when the best time to go to DMV. 3:00 BTW.... Thank you for making a nott so fun time a bit easier. Thank you so much Adiline!!!”
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“I have banked with Karina and Dania for 4 years. They are the best; always friendly and helpful for both my personal and business accounts. I would never bank with anyone else!”