Verizon is a business that provides a range of mobile phones, accessories, and related services. Customers frequently praise the helpfulness and professionalism of the staff, especially employees like Emily and Jesse, who go above and beyond to assist with device upgrades, setup, and troubleshooting. Customers appreciate the clear guidance in trading in phones, navigating new devices, and setting up services like streaming subscriptions. Many mention that staff members take their time to explain offers and help find the best promotions, resulting in positive experiences such as getting new iPhones, iPads, or accessories without extra costs or hassle. The store’s staff are seen as kind, patient, and professional, even during busy times. Customers note that employees remain helpful and respectful, even when the store is crowded or when clients are impatient. For instance, one customer shared how Emily successfully handled a stolen company iPad, purchased additional devices, and ensured quick replacements. Another customer highlighted the ease of activating services and the benefits of special discounts, accessories, and promotions, like free streaming subscriptions and accessory discounts. However, some customers have faced challenges with customer service outside the store, including unresponsive emails from supervisors or delays in resolving issues. Despite this, in-store visits often lead to better, quicker results. Overall, Verizon is viewed as a reliable place for device upgrades, accessories, and customer support, with staff members committed to making each visit smooth and satisfactory.
Thank you for calling getting my service switched over now I have service at work
September 2025
I recently got a new phone here and Emily was amazing. She guided me through the process of trading in my phone and describing current offers which I ended up taking. She even helped another customer who needed help on how to navigate her new phone. She was great!
August 2025
Just got an upgrade and I have to say, I was REALLY impressed by the customer service from Jesse. He took his time to figure out how to get me the best promotional discount and I walked out with brand new iPhone AND iPad for no extra cost at all on my monthly bill. That was amazing! Thank you!
