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“Since I bought a e-bike from the New Wheel I have been nothing but happy with the friendliness and professionalism of the staff at the The New Wheel. Kansas, Jacob, Robert, and Elan at the Leimert Ave shop are super knowledgable, patient, and kind. Ditto with the service center staff in SF. I can't recommend this shop enough if you are considering buying an e-bike.”
“I bought my bike at the Dublin location in August. I’ve been back to the store twice for accessories and assistance. The guys that work in this store are awesome. Very knowledgeable and very helpful. They get you in and out, they do not waste your time. I live a hr from the store and will keep going back just for their service.”
“A big thank you to Trek Castro Valley! I had to make a couple visits to get what I needed and each time the service was top notch. Bogdan assisted me each time and he was able to get my questions answered and get me dialed in! Thank you!”
“Great bike shop! They also have a good repair team and a surprisingly good selection of bike accessories for a small space. And like all the best bike shops, they're very community-minded. I love having them in the neighborhood!”
“I have been going to this shop for years. Always friendly and super fast service. All items and services are reasonable priced. I always appreciate their work. A++”
“The search is over!
After visiting countless bike shops across multiple states in search of the perfect e-bike, we finally found exactly what we were looking for at Castro Valley Cyclery. John and Kyle are absolute professionals! They are incredibly knowledgeable, patient, and genuine. They made the entire e-bike buying process seamless and low-pressure,
We ended up purchasing two Velotric Discover M's, and we couldn't be happier. If you want to support a shop that actually cares about its customers and knows their stuff inside and out, go see John and Kyle. They’ve earned a customer for life!”
“Best bike shop around don't waste your time and money going anywhere else I had a. Few things on my bike that need to be fix and they fix ed them on time and on my budget I could not be any happyer”
“The techs that work on the bikes are extremely knowledgeable and helpful. They helped me restore my mountain bike and had it ready for me when I came to pick it up. They did an excellent job. I had the fork seals replaced and shock oil replaced and had the suspension setup to my weight.
Also they installed my dropper post and tube less tires.
I’d give them 10 stars
The bike handled incredibly down the Santa Cruz flow trail.
Thanks guys.
I’ll continue sending you guys more customers.”
“This is more of an aside. My husband and I were taking a short trip when he wanted to stop and get air in the tires. Traffic was heavy, and the gas stations nearby didn’t look like they had air pumps. We stopped at Bridgeworks, and the gentleman working generously offered to help us. It may be a small gesture, but he took the time to provide a service we needed.
The next time I need a tire or tires, I will buy them here.”
“Highly recommend store for dirt bikes
Professional staff and excellent customer service, Specially Mack helped to choose bike, Perfect suggestion to choose the best one, Overall Amazing experience”
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“I love this local gem. The service is top notch and the staff are pretty great. I got my bike fixed here (like car maintenance but for bikes). I got my brakes done here ... and they also sell some good accessories.
It's definitely a great store and the customer service is amazing.
I thought the price was pretty fair as well. I mean for parts and labor it wasn't too bad in my opinion. They also provide options and give suggestions so it didn't feel like they were trying to rip me off.”