Lucky is a store described as good, cool, and the best ever, with friendly, nice, and helpful staff. The store is well-stocked, clean, and has good items, including sandwiches and drinks for good prices, with items on sale. Customers note it can be hard to park, especially after 11:00 a.m., recommending early morning hours. The parking lot can be a challenge. Some find the store daunting with not a lot of employees and low lights on some aisles. There is mention of bad cell phone reception inside. They always have someone at self-checkout to help get out fast. However, there are criticisms about laid-off employees, closed pharmacies, and jacked-up prices with mismatched shelf and checkout prices. The deli is considered a shell of its former self. The area is noted for homelessness and vagrants with mental health issues, drugging, and begging.