The Verizon store in Hemet offers mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for in-store pickup, free two-day shipping, or same-day delivery. Recent reviews describe a greatly improved experience compared to several years ago, noting the store has been remodeled and is now very organized. The staff is friendly and quick to diagnose service problems. The comfortable consultation bar areas are seen as a smart addition that improves the experience over standing at a sales counter. Customers report receiving really helpful information when checking upgrade options, with staff who seem caring about their needs rather than just trying to sell more. Many promotions are always going on for those looking for a deal. While one reviewer notes a past experience that felt overwhelming, the current atmosphere is reported as much easier and friendly, with people speaking in normal voices. The convenient express lockers for online order pickup are highlighted. Several specific employees are praised for providing awesome, stellar, and MVP-level service, contributing to a positive experience that makes customers plan to stay with Verizon.
Everyone was great except for Donovan who left us sitting there for a half hour then just left. Appparently he told someone else we were done!!! The worst customer service ever! But everyone else was excellent.
January 2024
I went to check my options for phone upgrades, and I got really helpful information. A special thanks to Cory, because he went over the plans and suggested the best option. I really appreciated that he seemed caring of my phone needs rather than just trying to sell me more. I definitely will be staying with Verizon! Love... read full comment
December 2023
Dave, helped fix my husband's phone new Sim card and no charge. Very nice man
