Tillys Inc. is a good place to buy online, but customers sometimes face issues with offers that are not available at checkout. Orders can be delayed or canceled without charges, which can be frustrating. Customer service experiences vary, with some representatives providing poor support. However, there are exceptions, like one helpful employee who offered excellent service and encouraged continued loyalty. Overall, the business has both positive and negative aspects.
Went on the website and saw pants on sale for $19 but when I went to check out they were $34 I emailed Tilly’s and they the sale ended even though it still showed the sale price on the website but they refused to sell them to me. Just wish they would have done the right thing instead of losing a customer
June 2025
Online orders are jus a headache the deliver it the shipping company are just scammers claiming items are delivered and Tilly's never addresses the problem I usually like ordering clothes for the family but now won't be ever ordering from them.
September 2024
Bought a $75 backpack for my second grader and it came undone at the seem within the first week. Tillys refused to exchange it. Ive spent thousands of $$ over the years and I will never go to that store again.
