“Was looking for a really white, crisp cardigan for the cooler months for layering and came upon this ultra soft and frilly cardigan with the sweetest collar design. Super pretty! Great assortment of dresses, jewelry, loungewear, and accessories.”
“Rose was very helpful in helping me locate some items I saw online. I was unsure if they had them but they did. Her customer service skills are excellent and I will be back to purchase more items and continued business with this hot topic store.”
“Zumiez is my go-to spot for all things skate and streetwear! The store always has an awesome selection of clothes, shoes, and gear from top brands, and the vibe is super chill. The staff is really friendly and always willing to help you find what you're looking for, whether it's the latest sneakers or a new skateboard deck. They're knowledgeable and never pushy, which makes for a great shopping experience. If you're into skate culture or just love cool, casual style, Zumiez is the place to be. Five stars all day!”
“I got the mini air hockey table for my boyfriend. It's really cute, and I'm excited to play. Though when I took it out of the box, it looked like there was some water damage on it. I was also a little upset when she charged me for a bag. Like what am I supposed to do, carry it in my arms?”
“I understand this may be a very popular Old Navy due to location. I was a bit alarmed on the long line and wait. But again, it’s mostly due to this being a busy location. I did interact with the cashier who did my online order pickup & purchasing additional items. I was told Old Navy doesn’t do price adjustments. So just placed my order for pickup at my closest Old Navy. We only stopped here because we were already there shopping. I do love the Christmas pjs, as my girl friends and I usually match for our Christmas get together. Won’t be returning to this location unless absolutely have to.”
“I have been going to Blake for years now and would not go anywhere else! He is amazing. His customer service is second to none and it always feels like a refreshing experience when I meet with him. He is an amazing salesperson and I love having the opportunity to work with him. Also, the clothes are always amazing and fit like a glove!”
“I called on specific board short and Brinna (spelling?) a young woman answered my call. She looked in the store and online for me and said it might be available online soon. She answered all of my questions and went above and beyond to help me. Its rare to recieve such good customer service these days. Thank you Brinna”
“Went inside to try on some boots I've been eyeing for the longest time but didn't have a store around me that carried them. Went to the Irvine location and got the best customer service from Taylor. She was super kind and we let her know we were just trying them on and still went above and beyond knowing we were not buying. Taylor was amazing!!”
“I think the girl who helped me was named Isabella or Bella. She was so kind and sweet. She helped me create an entire outfit. I feel like it’s rare to find people like this in customer service roles, I work in customer service and I try to give that type of service to people so to be able to receive it myself was really refreshing.”
“Grateful for your products. While expensive, it was far cheaper than a hospital visit. Crashed my eBike. Went over the handlebars. Head hit pavement. 70lb bike landed on my head. Helmet and elbow absorbed most of the impact. Helmet was hit hard enough the exterior shell received a dent. I would have 100% needed a hospital visit had I been without. I will buy a new one. This one performed its job.”
“The store associates were incredibly helpful and let me pair on numerous pairs of jeans and styles. I felt super comfortable with them and they gave me recommendations and were very insightful. I haven’t had such a good in store experience like that in a long time.”
“Hollister is a well-known American clothing brand that has built its identity around casual, youthful fashion and an easygoing California-inspired aesthetic. The brand is part of Abercrombie & Fitch Co., a larger global apparel company whose portfolio also includes Abercrombie and other lifestyle brands. One of Hollister’s strengths is its ability to combine everyday clothing with a recognizable brand identity. Its product range includes jeans, T-shirts, hoodies, jackets, dresses, accessories, and other casual apparel. The brand has particularly developed a strong reputation for denim and relaxed everyday styles. Hollister’s connection to Abercrombie & Fitch Co. provides the brand with significant corporate resources, including product development, retail expertise, marketing capabilities, digital commerce, and an established global infrastructure. At the same time, Hollister maintains its own distinct identity and target customer rather than simply functioning as another version of Abercrombie. A major part of Hollister’s evolution has been adapting to changes in consumer preferences. The brand has moved beyond the highly recognizable store atmosphere and marketing approach associated with its earlier years and has increasingly emphasized accessible casual fashion, inclusivity, digital shopping, and evolving customer preferences. The customer experience can vary between individual Hollister stores. Factors such as employee service, store organization, inventory, fitting-room experience, and checkout efficiency can depend on the particular location and staffing at the time of a visit. Online shopping provides another convenient option, particularly when a local store does not have a desired size or style. Overall, Hollister remains an established casual-fashion brand with a distinctive identity and a significant corporate foundation through Abercrombie & Fitch Co. Its history demonstrates how a recognizable retail brand can evolve alongside changing customers and fashion trends. Overall impression: Hollister’s combination of casual fashion, recognizable branding, and connection to Abercrombie & Fitch Co. gives it a distinctive position in the apparel market. Ultimately, the quality of the customer experience comes down to the products, value, store environment, and—perhaps most importantly—the people representing the brand in each individual location.”
“This place is soo cute. Just took golfing and need some comfortable golf outfits and also fashionable. I like that the colors are vibrant and high quality materials. Found my fav golf clothing store and will be back for more.”
“I got a beautiful navy dress from every pretty for my sister's wedding! Something got mixed up and my phone said that it was delivered, but when i check it wasn't at my campus. I called there customer service team and they got right on it! Sending me next steps on how to get my dress, and by the next morning I had received it! There team was so friendly and willing to help! I definitely looking to buy another dress soon!”
“H&M always has whatever it is I'm looking for. The price is fair for the quality imo. Don't expect something that costs $10 to hold its color, or maintain its size because it won't. If you're ok with a rotating wardrobe then you can't go wrong with H&M. Btw the map marker for this location is way off. It's not in Irvine in Lakeside Middle Schools field. Hopefully that gets fixed.”
“I had such a great experience at American Eagle today! The collection was really good, but what stood out the most was the amazing customer service from Agrin. I tried on a pair of jeans and was about to leave disappointed when she took the time to ask what I was looking for and suggested a few options based on my requirements. I tried them on and ended up finding jeans that I genuinely loved and felt great in. She was so patient, attentive, and genuinely helpful. Thank you, Agrin, for making my shopping experience so much better! 💗”
“We recently hosted a JETSET on The Mat event at Beyond Yoga at Irvine Spectrum, and it was such a beautiful experience from start to finish. JETSET Pilates Irvine led an incredible class with a great turnout and the best energy. It truly felt like community coming together for movement and connection. Beyond Yoga went above and beyond by providing champagne and fresh fruit at the end of class, which made it feel so celebratory and elevated. They also gifted headbands to attendees, which everyone loved. To top it off, guests were invited to enjoy a private shopping experience after the workout, complete with a special discount. It was the perfect way to wind down, connect, and treat ourselves. Such a gorgeous day and such a seamless partnership. We’re so grateful and cannot wait to collaborate again.”
“There's a Pacsun right by my house, but I work at the Spectrum. I'll definitely be coming to this location every time in the future. Jennifer and Junior went above and beyond to help me find a gift for my wife. She asked for something specific, and they knew exactly what she wanted. They were helpful the entire time I was there, and were so personable from beginning to end. They certainly deserve a raise and some praise. These two gave phenomenal customer service and I'll definitely be back just for them. Thank you so much, Jennifer and Junior. My wife says thank you, too!”
“There is a young lady that works and it seems likely in the whole store , but mostly in the fitting room, and I seen her a few times in front when I first walk in . Very kind customer service when I applied for a credit card . Shots out to Ross associate V Reed, great customer service ??????”
“I LOVE THIS STORE! I come here all the time! The staff is so friendly and knowledgeable, and I always find the best deals on brands that I love! As a fashion influencer quality and price as super important to me. The store is small but it’s full of really good finds. My favorite place to sell! This is by far the best location in OC. Love you gals 🫶🏽”
“5 stars for the establishment and the manager Sara for being so kind and helpful. However, I want to make a comment in regards Wendy Montebellos comment as I was taken aback by her review. I was here during the incident and Wendy had attitude towards the workers. She was never denied service and they were friendly towards her the whole time even as they were closing. After the altercation, we felt so terrible for the way they were treated and I hope that Wendys review does not affect the reputation of the Cotton ON at Irvine Spectrum.”
“This past weekend, my daughter and I went to the store at the Irvine Spectrum in Irvine, California to purchase her dress for her upcoming Senior Prom. We were immediately welcomed warmly to the store and asked if we needed assistance by Miss Haley. She asked my daughter a few questions about color and styles, and they were off to selecting a special dress for the special occasion! She took the time, care, and knowledge/experience to select six (6) lovely dresses with various styles for my daughter to try out and ensured we had a fitting room after a very short wait. After trying on everything, a decision was made, and my daughter and I left with both the dress and some pretty earrings to match! From beginning to end, Miss Haley was very attentive to not only us, but every client she was assisting while we were there - this was a short glimpse into her dedication to excellent customer service for the Windsor brand! In summary, she was not only a delight to interact with, but very professional and efficient!! Miss Haley is an asset to Windsor, and we wish her all the best at your company and in life!”
“Josiah was a very helpful worker assisting me and my friends when looking for a certain size or color. I will shop here again single handedly because of Josiah he seems like an incredible worker and deserves all the praise”
“I sent my husband to this store (while I was at work) because I did not have the day off on Veterans day, but he did. I was looking for better quality/replacements for my VS seamless undies, and came across this brand on Reddit. The lady who helped my husband was extremely friendly and helpful! Unfortunately, my husband did not catch her name but she was brunette with bang (maybe store manager can comment on my review below so that we know her name?) The quality of the seamless undies from Intimissimi is way better than the VS ones I have been buying for years. I don't like wearing thongs and always need seamless undies cuz I wear leggings a lot. I can confirm (even asked my husband and female coworkers to confirm) they are TRUE seamless, and you cannot tell the lining when wearing yoga pants.”
“Such a sick store! They have so much inventory and a huge selection of brands. Staff were super friendly and fun to talk to. Prices seemed pretty fair to me according to market as well, most reviews here seem to be people that are uneducated about the resell industry.”
“Katie was a very nice and helpful with locating the inventory I needed, even when they didn’t have it and ordered it online I didn’t have to pay for shipping. (^-^)v”
“CUSTOMER SERVICE AT ITS BEST!!! I won't go into the exact details, but I was definitely done with Tilly's, the customer service I received WAS RUBBISH AND ONLY GOT WORSE WITH EACH NEW CUSTOMER SERVICE REP I SPOKE WITH. That is until BRANDON. This guy changed my mind. Excellent gold star customer service!!! Someone at corporate needs to know about you man, SERIOUSLY!!! Thank you. Your great job has made sure I'll continue to be a loyal customer.”
Primark added two states to its U.S. map in six days, then stalled in Augusta. The value retailer opened its first Minnesota store on Sept. 3 at Mall of America in Bloomington, close to 35,000 square feet stocked with Minnesota Vikings gear through the chain's NFL partnership. That store was its 46th in the country and put Primark in 15 states. Georgia came five days later. Doors opened at 11 a.m. on Sept. 8 at Sugarloaf Mills in Lawrenceville, northeast of Atlanta, with more than 26,000 square feet of selling space and Atlanta Falcons and Atlanta Hawks apparel starting at $16. That made 47 U.S. stores.
After 25 years of global success, Khaadi is entering the U.S. market. The Pakistani fashion brand opened its first American store in February at Virginia's Tysons Corner Center. They followed the success by opening a second location in Houston's Galleria mall in June. After 25 years of global success, Khaadi is entering the U.S. market. The Pakistani fashion brand opened its first American store in February at Virginia's Tysons Corner Center. They followed the success by opening a second location in Houston's Galleria mall in June.
L.L. Bean, the Maine-based retailer famous for its boots and backpacks, is opening four new U.S. stores this year and plans to expand into the Southeast and Midwest markets in 2025. The company had a grand opening of an Ulster, NY store in April. The other three locations are coming to Pennsylvania, Indiana, and Connecticut this fall.
