USPS receives mixed reviews that highlight significant differences between specific locations. The Montrose location is consistently praised. Its staff is described as helpful, efficient, patient, professional, respectful, and well-trained. Employees provide excellent customer service, perform above their job description, and maintain a warm and friendly disposition even when seemingly understaffed. Customers report confidence in their service and choose to travel further to this location despite its smaller size and standard weekday hours. In contrast, the La Canada post office receives strong criticism. Its culture is called stagnant, leading customers to actively avoid it. Specific complaints include an employee not noticing a stamp's value and charging incorrectly, as well as initially refusing to handle a misdelivered letter that the mailman had erroneously placed in a customer's mailbox twice. This location is noted only for its Saturday hours. Overall, experiences vary drastically depending on the specific post office branch, with Montrose being the preferred choice for its superior service and staff attitude.
Tom's the goal for PO service. We live in La Canada and avoid the LC PO and travel further to Montrose. The culture at La Canada PO is stagnant, whereas Montrose PO persons are helpful and seem happy to interact with you and give you confidence in their service.
January 2023
I love doing business with them they never let me down the best customer service I can imagine well trained and very respectful employees I have been coming here for many years and will continue to come here
December 2021
Great location! Even though they do not open SAT-SUN, they are great! Staff enjoy working there.
