“This was our first home buying experience so much education and hand-holding were needed. After several houses, we landed on one that required a LOT of close attention during the closing process. Sarah guided us through every step of the way. We appreciated her caring, and direct communication style. I truly think that we would not have been able to close on this house without Sarah. 100% recommend and will 100% ask for Sarah to be our lender on the next property!”
“Adrian recently helped us to get pre-approved for a home loan. The entire pre approval process was very smooth and easy. He was very thorough in collecting paperwork and asking qualifying questions so when we finally opened escrow on our new home, the entire process went seamless! We got our clear to close really quickly because Adrian asked for everything in advance and had it all so organized. He anticipated what the underwriter would ask for ahead of time so we were constantly ahead of everything. He always was quick to answer his phone when we had questions, took time to really explain the closing costs and the processes and was very knowledgeable about everything mortgage and real estate related. I cannot rave enough about how amazing he is to everyone I know! He took a stressful home buying experience and made it a happy and relaxing process! We will definitely be refinancing with Adrian in the future and recommend him to all our family and friends!”
“Refinancing my home with Andy Brikho at BRIK Home Loans was genuinely one of the smoothest and most transparent lending experiences I’ve ever had. I’ve worked with multiple lenders over the years, and Andy immediately stood out for his honesty, knowledge, and ability to break down complex options in a way that actually made sense.
Before deciding to work with Andy, I was comparing two different lenders. I was trying to decide whether to lock or wait for the market, and Andy walked me through every angle, explaining the trade-offs, how the rate lock impacted me, how rate trends might move, and how to weigh the real cost difference over time. He never pushed me toward one decision or the other—he laid everything out clearly and let me make the call.
What I appreciated most was the communication. Andy was responsive, patient, and never made me feel rushed. He proactively kept me updated without me having to ask, and he made sure I understood exactly where we were in the process. Every question I had—rate movement, APR, closing costs, break-even points, when to lock, long-term savings—he answered with clarity and confidence.
On top of that, Andy made the entire refinance feel stress-free, even with interest rates constantly moving and the market being unpredictable. He gave sound advice based on data, not sales tactics. Once we moved forward, the process was quick, organized, and exactly what he promised. No surprises, no runaround, just a straightforward, professional experience from start to finish.
If you’re looking for a lender who actually listens, communicates, and knows how to navigate the market, I would absolutely recommend Andy Brikho and BRIK Home Loans. I’d work with him again without hesitation.”
“Joe @ Best Equity was great to work with. I got a great rate, he educated me on my loan options, and even updated me every step of the way. For the job at hand, he worked it like a pro and we finished with a very happy ending. I’d recommend him to anyone. Nice job Joe!”
“If there were more than 5 stars available to give to Scott I'd do it!That's because his knowledge and ability to take what can seem to be complex (to those of us who aren't mortgage lenders) and put things into understandable terms is outstanding.This is not my first mortgage or refinance working with Scott yet it was by far the easiest due largely to Scott's expertise in making sure all of the "moving pieces" were handled in the most efficient way.He also kept my best interest at hand as he'd "coach me" through when the interest rate was optimum and what I needed to do in order to take advantage of the rate.Scott's attention to detail and ability to help navigate with ease what can be a daunting and emotional process is what keeps me coming back to the Mortgage Resource.Thanks Scott!”
“Always have good experiences with this branch over the years. Just the other day I went with a bunch of things to do, and Calvin was so fast and professional in processing things. He asked follow-up questions about what I was doing, which helped me make better decisions, and didn't push anything. People there are friendly and pleasant. NFUC needs to make sure they keep this up, it's so cool.”
“Came in the make a deposit, I was helped by Erika who was beyond amazing! She went above and beyond to help me change my address and some other banking concerns regarding my sons account. When I mentioned I was moving she suggested I looked at Trulia and we found our house!! I had never heard of the app but I am so thankful that Erika took the time to offer me that suggestion which paid off! She also took the time to print out the instructions for my son to set up his online account himself. I normally never take the time to go inside but I'm thankful I did and I will do more of tern knowing Navy Federal hires people like Erika! Her customer service truly made my day! I own a salon and value how well Erika made my experience. Will be back!”
“I’m a former USECU member of 30 yrs. The closest branch is now 25 min away. I called the call center once last year and was so frustrated, I nearly closed my accounts. Today I decided to make sure to call the branch directly and had an efficient, smooth and pleasant experience.”
“As a first time homebuyer the process was intimidating. Nina Magalhaes made the process smooth, answered all my concerns and questions, and helped keep me up to date as things changed rapidly!”