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“We did a full home renovation a little over a year ago, but I accidentally forgot about this place and decided to do a review now since we bought several items here and they have mostly stood up to the test of time. We bought 2 large LED mirrors for our Master Bathroom which have actually been fantastic. We also bought 2 other LED mirrors from Costco for our other bathrooms, and I'll have to say that the ones we bought here are much, much better and they were around the same price as Costco. You can definitely see the difference in quality not only in the lighting, but also in the mirror quality as the mirror we bought here has a much more clear reflection. I always thought a mirror is a mirror, but that is absolutely not true and it's clear when you have two different brands to compare them to each other, you can definitely see how one might have a better reflection than another. We also bought a freestanding bath tub which has so far been excellent. No issues so far and it also feels much bigger when you actually take a bath in it, then when when we saw it in the showroom. This also was probably around $200-300 cheaper than if we bought a similarly sized one at Home Depot or Lowes. With our freestanding bath tub, we also bought a freestanding bathtub faucet in nickel. Again, so far it's worked great and we have no complaints. This also was much cheaper than buying a more popular name brand such as Delta or Kohler. I would think it was more than half the price of the name brands. This was probably our best deal at Luxor. Finally, we bought 2 different brands of one-piece elongated toilets. This was probably our biggest disappointment. Although the price of these toilets were probably around one-half of name brands, such as Kohler, I think in the future, I would just go with a name brand. These aren't bad toilets, but one of the brands has really cheap seats that move around a lot. We tried to replace the seats, but it's hard to find a perfect size that fits. While the other toilet's seat is fine, but will splash a little water outside the bowl when you flush, which is kind of gross. Overall, we can live with the deficiencies of these toilets and would probably give them 3 stars for the price, but taking into account the other items, I'd have to give them 5 stars. Also, overall, the customer service is good. I wouldn't say great, but good and probably better than if you were to purchase at Home Depot or Lowes.”
“Happy I stopped by.. Such a wide selection for any home renovation project. Their team had great insight amongst the leading brands and the small nuances between them. They had great design suggestions to make everything cohesive and flow -- we would've been lost without them. Amazing group of people behind quality products!”
“(Translated by Google) Very good place, the guy who attends is very friendly, helpful and sincere. And with a wide variety of tiles.(Original)Muy buen lugar el muchacho que atiende es muy amable servicial y sincero . Y con mucha variedad de azulejos.”
“I had my bathroom remolded with them. They did a good job overall. I like that they are one stop shop where I can purchase the countertop, toilet, flooring, shower door, and cabinet mirror. Anna the project manager was responsive and helped me with all my questions and concern. The contractors spoke mainly Chinese but Anna helped translate for us. The only tip I have is confirming the contractors schedule as some of their contractors don’t work weekends and holidays.”
“We have had many screens from our home and trailor fail us. So we hired Lou's House of Glass. They are professional, kind, and very helpful. We have had several different jobs with them and are always happy. We will continue to use them for all our glass and screen needs.”
“All we needed and in&out fast! IT'S THE VERY BEST IN EXPRESS CAR WASH EVER!! They take the time to presoak your car, 100% recommended!!
-Everything we needed and you're in and out fast! IT IS THE BEST EXPRESS CAR WASH!! They take the time to pre-soak your car 100% recommended!!”
“Brea THD ranked as my no.1 hardware store by far for several reasons.
1. Parking lot safety - No freelance workers here waving you down for work.
2. Inventory availability - Most of stuff can get it the same day.
3. Friendly staff
4. Orange County sales tax rate
5. New / popular product on display”
“Great customer service from Mark. We came in getting supplies to build a fence and Mark was very helpful and knowledgeable. He was able to explain and show us all the tools and materials we needed. Thanks for your help Mark.”
“Javier in the rental dept. was extremely helpful. Our pool filter had the main nut sheared almost into the plastic and we were unable to remove it after much time and several attempts. We decided to take the filter to Home Depot and get the correct tool to remove it properly.
Javier checked it out and came out with a tool that fit perfectly and removed it within minutes. He did it all with a great attitude, and supreme customer service. Thank you Javier, thanks Home Depot for choosing such great employees!”
“Great customer service from Mark. We came in getting supplies to build a fence and Mark was very helpful and knowledgeable. He was able to explain and show us all the tools and materials we needed. Thanks for your help Mark.”
“Very helpful employees. Have been coming in at least once a week for the last few months while renovating my house and they are always so helpful. I would recommend”
“The new employee Ryan in the appliance section was unbelievably helpful we went to shop for a new fridge and washer but the one we liked had a lot of features we We’re unfamiliar with when we asked Ryan what they meant instead of just saying I’m not sure they spent time trying to figure it out and let us know when they did very kind and helpful and patient. Excellent customer service.”
“I came in to Return or exchange a Window AC unit, (it was to small) I requested Store credit, and the process was seamless, special thanks to Mgr Josh! For his advise and help with my upgrade on a new purchase. Great Store! Thanks again Josh...”
“The service here is extremely helpful and friendly. All 3 associates I asked questions went above and beyond in helping me. Edger, Fido and the nice lady up at the check out were all very professional and welcoming. This home depot is very helpful compared to the one in Brea that I sometimes go to. My girlfriend and I were very impressed, thank you for the great service!”
“A HUGE shout out to Felipe and Tony in the rental department, I cannot thank these guys enough. If we could clone Felipe and Tony and sprinkle them all over the world, we'd have ourselves a perfect utopian society. They are more than helpful and go above and beyond out of the sincerity of their own hearts. To them, work is a way of connecting and being of service to others and not only does it not go unseen but is felt far and wide. Thank you guys so much, when I count my blessings I count you twice. And keep on shining!”
“Great customer service everyday. Very well organized and maintained inventory, clean facilities, knowledgeable helpful/polite staff. I highly recommend this place to friends and family. ?”
“We visited Lowe’s this morning to pick up some supplies for our business. As soon as we walked in, we were warmly greeted with a “Hello, welcome to Lowe’s,” which set a positive tone for our visit. While searching for some tools, we had trouble locating what we needed. Thankfully, Phillip, who was working in the lighting area, came to our rescue. He was incredibly patient and attentive, despite my difficulties in explaining what we were looking for. Phillip offered several options, and thanks to his help, we found the exact tool we needed. We ended up purchasing a few other items as well. Overall, it was an awesome experience!”
“I spend thousands of dollars yearly utilizing Home Depot purchases to maintain my real estate investments. Furthermore, the customer service is top-notch. However, my most recent interaction with Alyssa, a manager, could have been better. I just found a $52 item purchased one year ago that was not opened. I attempted to return it today, and it was denied. Alyssa's defensive posturing did not insure me as a customer, and she led me to believe logging on to The Retail Equation (TRE) website would clarify why my return was denied and that the site would ensure me of receiving store credit for the purchased item. That was not the case; there was no human being to discuss customer concerns. Their "return items" section 1-800 number had only four options: 1. major appliances, 2, new orders/online purchases, 3. local Home Depot questions, and 4, local Home Depot credit card purchases. No exclusive phone number is explicitly designated for refunds, questions, concerns, or contingencies. I'm glad they are not the only option in town, and if this problem is not resolved equitably, I have other choices.”
“Best Home Depot I’ve been to. Love the ease of using the self checkout. Finding what I’m looking is simple while using the app in-store. The employees are helpful and very knowledgeable.”
“All we needed and in&out fast! IT'S THE VERY BEST IN EXPRESS CAR WASH EVER!! They take the time to presoak your car, 100% recommended!!
-Everything we needed and you're in and out fast! IT IS THE BEST EXPRESS CAR WASH!! They take the time to pre-soak your car 100% recommended!!”
“Today I went in with my boyfriend to make him his set of keys for the house so he can have his own. We asked a worker in front where do we go make the keys I didn't get his name but he told us. We went to the kiosk and here comes the district manager Richard asking us if we need help. We said yes. He made 4 keys for us today. He was so friendly and helpful. He even got our names and shook our hands. He made the visit very helpful. Thank you to district manager Richard!”
“For the most part i shop online but its easy to pik up curb side or instore..its convinient from my address employees are friendly and gelpfull when piking up your order highky recomend lowes”
“Lowes has a large selection of items, everything is clean and neat in the store I get great customer service from andre Kim and Mike at the covina store .it's unfortunate due to the Corona that there is not as many people on the floor as usual but generally I still have a really good experience when I come in .”
“Jennifer, who works at the paint center, is an angel! That woman deserves a raise. She's kind, helpful and knowledgeable. A great example for the way costumer service should be. She answered all my questions about what types of paints I could use to paint my grandmother's mobile home wood panel walls, to help me make an informed decision. She also made sure I had the correct paint rollers and other supplies. I will definitely be coming back to her for my next paint project!”
“And how. Is it. The floor is shiny AND clean don't slip & fall get a grip with Slip Grip. Yes we can I am so organizes. Where is this store. It's always nice shopping here. Workers are friendly, and helpful. New products are popping up everywhere. It's all so new. Great store. Look for the clearance items throughout the store. Still. Very clean store.”
“The garden staff was great. I fell on my head and I have a big bump so I'm having to be more careful by lifting things and things like that. The two young guys there were friendly and more than happy to help and give me suggestions. They even had to find something in the store for me. My wife loves gardening so I had to get her some gardening stuff and they helped put it in my truck. This is why I like Home Depot specially this Home Depot more than I like Lowe's. The prices are about the same, but I've always had good service at this one.”
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“Tony Pang provided us with exceptional customer service. He was extremely patient and did not make us feel rushed. He helped answer all our questions and was knowledgeable about the materials. He went above and beyond to ensure that we were satisfied and were comfortable with the product we were purchasing. We will definitely be coming back!”