9AM - 9PM
79220 CA-111, La Quinta
Computers
“I have always been treated very well by the staff here at Best Buy. Once I had a simple problem but did not know I needed an appointment and the gentleman at the Geek counter helped me anyway- there was no one behind me in line at the time. Today. I walked in was greeted hello and the young woman sales clerk got my order and I went home. I love this Best Buy!”
10AM - 9PM
72369 CA-111, Palm Desert
Computers
“Great experience. Purchased a 70in flat roku pioneer TV for a steal. With free delivery. Even the delivery guys were great. Had a hard time reaching someone over the phone to track my order but eventually worked out.”
“I walked into the Apple Store on El Paseo on one of the most difficult days I’ve had in years. To make matters worse, my phone—something I rely on heavily—suddenly stopped working and wouldn’t stay powered on. In a moment of panic, I rushed to the store without an appointment, unsure of what to expect.
The moment I stepped inside, I was greeted by an incredibly kind concierge associate (I wish I remembered his name—he was wearing glasses). His warmth and attentiveness immediately put me at ease. Despite my lack of an appointment, he reassured me that I would leave with a smile, and he quickly arranged for me to meet with a Genius Bar technician.
I was then helped by Mageline (apologies if I’m misspelling her name), who provided what I can confidently say is the best customer service I have experienced in the valley. She went above and beyond in every way—she listened carefully, communicated clearly, and answered all of my questions with patience and detail. Her kindness and sincerity made a meaningful impact on me during a moment when I truly needed support.
Not only did she resolve the issue with my phone, but she also lifted my spirits and even made me laugh. Exceptional service like this has become rare, and it deserves to be recognized.
This location has earned my loyalty for life. A sincere thank you to Mageline and to the wonderful concierge who helped set everything in motion. You are both outstanding.
10/10—I highly recommend this Apple Store.”
“I want to give the biggest shout out to JAIME for providing prompt, professional, and informational customer service skills. He was considerate when answering every question about any computer and even provided all the specs and usage for products I was interested in. At the end of my visit he was able to sell me on the item I was looking for including specs, size, and color! The skill of a salesmen with a comfortable approach, and that in itself is a skill set not many have.”