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“Carla, the highly professional Resident Manager of Heritage Park, I was sad to hear, has retired. IMHO she was a extremely talented, bright & compassionate manager with keen business acumen. During the Pandemic she displayed outstanding courage in the face of ever changing challenges, mitigating the unrealistic demands of the naive few versus the larger more critical needs of the many, consistent with the developing clarity of the deadly pathogen as it was revealed by ongoing science. Of some issues she was dealt a disadvantage (eg poorly designed, under-designed plumbing), but she did all that she could with the limited solution set that she was provided (ie one can not rebuild a plumbing system from the ground up). Lastly, she did an outstanding job supervising her staff, who all loved working with her & will sorely miss her presence - as well as greatly missed by countless residents that wish her the best but lack the technical skill to communicate it.In sum, the job of Resident Manager requires the capacity to nurture staff, the ability to communicate directly & compassionately with residents, & the skills to exude brightness, cheerfulness & positivity with poise, dignity & balanced harmony. Carla had these qualities in abundance!I sincerely hope that Western Management does all it can to retain her skills, perhaps as a consultant, trainer or as a senior emeritus management executive.(NOTE: There have been statements attributed to me re HP, but unless they carry my signature they are to be ignored with prejudice. I speak for myself, no one else has permission, tacitly, understood or implied, to speak for me.)”
“Jerwin was absolutely amazing during the tour of this property. He’s very patient and kind. Such a huge property and we are looking forward to moving in. He went out of his way and it ultimately led to our decision to move forward. The property is very well kept and stunning with many, many, many amenities. Don’t think twice!”
“Ian and Ciera In the office did a wonderful job with helping Spanish speakers with the application. I want to add Ian did a great job explaining the move in process. Excellent service.”
10AM - 6PM
26322 Towne Centre Dr, Foothill Ranch
Apartments
“I moved in to Sonterra a month ago and have been very happy. The community here is nice and friendly. I feel safe no matter what time i come home. The maintenance guys are very nice and quick to respond. Mostly, I want to say that Kyle in the leasing office goes above and beyond. He has been incredibly helpful and sympathetic to my needs. I really appreciate his efforts and kindness. All in all, this is a great place to live. It's quiet for the most part and has a very welcoming atmosphere.”
“I had an absolutely wonderful experience finding and renting my apartment with Sarika and the team at Alicante! From the very first inquiry and showing, to the application as well as to move-in day, the process was very smooth, professional, and incredibly supportive. Every question I had was answered promptly, thoroughly, and clearly.
Sarika and all of her colleagues were responsive, attentive, and went above and beyond to make sure I felt informed and cared for every step of the way. Even now that I'm moved in, one of her colleagues saw me getting my mail and asked me how I was doing and if everything was going well and if I was happy with the apartment. That was so thoughtful and kind of her to recognize me and go out of her way to make me feel welcomed.
Thanks to Sarika and the incredible team at Alicante, I’m now settling into a beautiful new home that I absolutely love. I couldn’t be more grateful — highly recommend working with them!”
10AM - 6PM
5000 City Lights Dr, Aliso Viejo
Apartments
“I recently moved in to City Lights and worked with Chris Wong through the whole process. From the initial tour, Chris was super helpful, showed me multiple options and was extremely responsive with any questions I had. The process was quick and easy. Thanks for all your help Chris!”
“I truly appreciate all the assistance with repairs in both our current apartment and the previous one. The maintenance team is very responsive, courteous, and respectful.”
“We are very happy with our new apartment! ?
The unit is clean, modern, and thoughtfully designed perfect for our needs. Everything is brand new and works great, from the appliances to the air conditioning. The building feels safe and quiet, and the location is very convenient. The management has also been very helpful and responsive. Thanks to Brandon, Matthew, Atzin, Sonia, Jen and all the staff. Highly recommended! ❤️”
“I just want to give a huge shoutout to Iris! She helped get my apartment perfectly ready for move-in and always goes above and beyond whenever I have a maintenance request. Whether it was fixing a leak or helping me get a new dryer, she made sure everything was handled quickly and done right. She’s also incredibly friendly and hardworking — I always see her out and about keeping the complex clean and in great shape. Iris is truly a joy to see around the property, and I really appreciate everything she does!”
“I've always had problems with the maintenance request and appointments; however, since Tae Eason started working here, he takes care of them and personally makes sure we are set and the time and date work with our schedule. Thank you Tae Eason!!”
“We’ve lived here for about 2 years and love the community! Erik with the team has been phenomenal from the start with either maintenance or feeling welcomed in the community and always goes above and beyond to help out the residents!!”
“We lived here for 6 years and the rent was kept pretty stable, the amenities were kept up well, and we had surprisingly few issues considering all the normal issues that can pop up with apartment living. The maintenance staff was one of the best parts about living here. We had folks come at 2am to fix things, the cleaning staff was always polite and efficient, and repairs were always done in a timely fashion. We had Alex come several times over the years to fix things, and we were lucky enough to have him do our move out inspection and get to say good bye. The Irvine Company is lucky to have folks like Alex on their team!”
“I’m so happy I found this place 4 years ago. There’s a sense of community that makes it feel like home. The on-site team managing the experience here are amazing. Dulce, in the office, is a gem. She’s on top of everything! The maintenance team, Robert and Ken, are quick to resolve any issue (typically minor). And it’s so nice to have a dedicated landscaper; this place always looks great. The location can’t be beat. It’s a 5-minute walk to Albertsons, Starbucks, the Post Office and more. A 15-minute walk up the hill and you have unbeatable ocean and hillside views. Appreciate everything here!”
“Second year living here at Aventine apartment homes, great place to live, leasing office staff very friendly, the Manager Vanessa and Meghan very professional and kind always! , their maintenance staff very efficient, anything you need to get fixed they do it almost immediately, SAFE place to live and pets are welcome, Thank you Vanessa and Meghan again for your professionalism, l will definitely give 5 ?”
10AM - 6PM
21622 Marguerite Pkwy, Mission Viejo
Apartments
“excellent attention. Cher without a doubt made the talk very enjoyable. and he explained everything to us in great detail.
The apartments are super nice and spacious.
Thank you Cher! 5 stars for you!”
“My girlfriend and I moved here from Florida about four months ago, and it’s been nothing short of great.
Walter, the property manager, is the reason everything went so smoothly. He helped us through every step of the process and is hands down the best leasing professional I’ve ever dealt with. He is personable, honest, and truly cares about the residents. If you are considering moving here, ask for Walter. You won’t be disappointed.
Eduardo, the maintenance technician, and his wife are also incredibly kind and friendly. Eduardo is always smiling and quick to help with anything we need. It’s the little things like that that make apartment living feel more like home. Thank you Eduardo and Walter for making our time here special.
Highly recommend living here”
“I lived here for 1 year. I loved it to be honest. I wish I could've stayed longer but had to move out due to job relocation.It's almost impossible to find something like they have. Which is having an attached garage with a 1 bedroom apartment. Also, you don't have anyone above you or below you, which is rare in an apartment.The only downside to my apartment was the washer and dryer. They were inside the garage and we had to use a flight of stairs every time we wanted to use them. The management weren't clear about it even though I asked multiple times before moving in and it was really annoying, but other than that, everything was really good, including the maintenance team.”
“Had a great experience living here for 2 years. The maintenance team was responsive and I never had an issue getting things fixed (broken window frame during a rain storm, A/C, increasing hot tub temperature). Leasing staff are very friendly. Pet friendly community, nice pool amenities (2 pools and 2 hot tubs) plus access to SAMLARC community parks and pools”
8:30AM - 5:30PM
23251 Los Alisos Blvd #30, Lake Forest
Apartments
“This has been our home for almost ten years. The maintenance staff here and the manager are the best! They go over and beyond. The landscaping here is beautiful the grounds always are clean and he works daily to continue to keep it looking great. Thank you to this amazing team.”
8AM - 5PM
28520 Wood Canyon Dr, Aliso Viejo
Apartments
“On 9/15/23 Matt & Daniel did an amazing job with fixing my garage that was severely damaged. They were fast to respond and more importantly they were kind & professional. They articulated their professional knowledge in a clear concise manner without sounding condescending. As a woman, this was noticed and valued. They even demonstrated respect by wearing a mask when I mentioned my husbands cancer. That level of empathy & class is hard to find and should definitely be acknowledged. They truly make your company look 5 star! I will recommend your company on my social media sites based on this experience.”
“Leasing process was smooth and easy. Office staff, in special Lisa, are friendly and responsive to questions or concerns. I submitted a maintenance request as soon as I moved in and was taking care of in couple of days. The apartment has a pretty good layout and good natural lighting.”
“This place is great. I’ve lived here for three years and from day one have had nothing but positive experiences. The property manager Tonie is phenomenal, constantly working and breaking her back to go above and beyond the call of duty. She keeps this place running smoothly. I love how quiet this complex is and clean, no rats, ants, roaches or any creepy crawlers you see in dilapidated places. Most of the other residents have lived there long term and no wonder. They also just got brand new washers and dryers that have iPhone technology to pay for. Love it! It’s not the Ritz however if you’re looking for somewhere to have a nice life, quiet and simple this is the place. It doesn’t hurt too to have a good property manager who is on top of everything and very communicative.”
“I have lived here for about 7 years and it is a great place there are nice people and the staff are really nice, the rooms are really clean and mostly the whole apartment, nice bedrooms and bathrooms every thing is nice, the pool is really the best part about the apartments”
“I have been a tenant here at Bellecour since 2021 and I really like the place. I always felt to me like a vacation home.
I am only leaving because of family issues I have to attend to in Germany, which require me to be there for the next 10 to 15 months.
Bellecour is a great place. The people working here are nice and friendly.”
“Julissa, my dear!1. u always have the opportunity to move / relocate, here to this community.2. The opportunity is yours.3. You are Next, on the Waiting List.4. Contact Unit 10-304, for more info!”
“I really Loved how these Appartments looked inside and out!!! They R Luxury apartments and this little community of apartments gave me this safe vibe. And that because I went in the night so I look forward to going in the day time. I was visiting a friend and wanted to see how the neighborhood was at night if safe. But would definitely recommend to families and single people as well.”
“Everyone was so helpful here. Neighbors are nice and everyone we ran into said welcome.
Parking is great and garbage cans close. Our dog is loving everyone. We love our unit and all the storage it has. Our garage is large enough to hold our other items.”
“We love living at the Pinnacle apartments! My husband and I have been here almost a year. We love the location being tucked away and quiet, with nature trails surrounding us. Our maintenance team is awesome!! Jason always responds quickly and the whole team works hard. We love it!”
“Amazing, but I would like the coyotes to leave, especially the ones that walk around the complex like nothing. there hasn't been an issue except for coyotes, and loud neighbors, I recommend this complex.10/10”
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“Laurel Glen Apartments is a truly wonderful community. It is a beautiful, well-maintained property and, most importantly, a safe and peaceful place for families and children, which makes a significant difference when choosing a place to live.
I would especially like to thank Anthony, the property manager, for his professionalism, dedication, and consistent support to the community. His management style reflects strong organization, respect, and a genuine commitment to residents’ well-being.
I highly recommend Laurel Glen Apartments to anyone looking for a safe, pleasant, and professionally managed place to call home. It is an excellent community that offers both quality living and peace of mind.”