Banks in Lake Forest, CA

“After a horrific experience with the dealership, my friend recommended that I go through the credit union to get my auto loan. I met with Noorull and she is absolutely amazing. Not only was she working with me through out the whole process (2 months) to get everything sorted out but she really has your best interest. Noorull was able to help me lower my interest rate, bring down my terms and get a lower monthly payment. I will never go to a dealership again before going to the credit union first.”

“This is a great location. The entire staff, past and present have always been wonderful. I originally would come here just for my work’s bank deposits. I enjoyed the staff and location so much I ended up opening my own account here!”

“Laura went above and beyond to help me when I had an out-of-state banking need that was urgent. I greatly appreciate her, not to mention I've been with this Bank for going on 40 years. Their branches are conveniently located wherever I need while still feeling like a small Hometown Bank that takes care of their customers and genuinely cares. I also appreciate their history and old school type values.”

“My review is specific to Michael Wakes (Chase Private Client). Michael helped to close a merchant account after I had problems getting it closed properly. He worked with me all the way through the process and provided the highest level of customer service. Michael is very knowledgeable, articulate and professional. I could not have asked for better customer service.”

“4 weeks ago I had a phone call with this branch regarding a promotion on new bank account and missing credit that I was supposed to receive and never happened.

The lady on the phone, tried to help with my question and told me she will call me in the next 48 hours with a response from her team.
at this point I was like "Ok, she will never call me and I have to call them again and again and again to solve my problem."

She call me two days later and told me she doesn't have an answer yet and still working on it.
she called me next day and updated me on what happened at the time to opening the account and how my unique situation caused this error and how she's going to help me to circle it back to the branch which opened my bank account.
Eventually she submitted my case for further internal review and told me this may take up to two weeks to get a response from her upper managers.

and 4 days I got the official response, I got the credit that I expected and another call from her to make sure I'm happy with her customer service!!!
This level of professionalism is UNBELIEVABLE and her patience level is real asset for US bank! I have experience with other banks and other US bank branches too. but I have to admit this was a top notch assistance.

THANK YOU NAZISH”

“I want to thank Rene and Jacob for making my car loan experience so seemless. They were efficient and made the process so easy and got the approval I wanted. I would highly recommend getting a car loan from them!”

“I had to take the time to write this because Farah, the manager at the Chase branch in Lake Forest, went above and beyond for me. I came in to open a Chase College Account, and the entire experience was honestly the smoothest and most helpful banking interaction I’ve ever had.

From the moment I walked in, Farah greeted me with genuine warmth and guided me step-by-step through everything. Opening a new account can be confusing, especially as a student trying to understand requirements, fees, documents, and benefits. But Farah made the whole process unbelievably easy.

She explained all the benefits of the Chase College Account clearly no hidden fees, the student perks, how long the account stays fee-free, and even how it can help build my financial foundation. She walked me through every form, made sure I understood what I was signing, and gave me advice on how to manage my money as a student so I can build strong habits early.

What impressed me the most was how patient and supportive she was. Farah didn’t rush me at all. She took time to answer every question I had, broke down things in simple terms, and even helped me set up my mobile banking so I could start using the account right away. She made sure everything was done correctly and explained features like Zelle, direct deposit, and how to track spending things most managers don’t bother taking the time to go over.

Farah truly cared about helping me make the best financial decision for my situation. She’s extremely knowledgeable, professional, and genuinely kind. You can tell she loves helping people. Chase needs more managers like her people who go the extra mile, treat customers with respect, and make you feel confident and supported.

If you’re a student or anyone looking to open an account, I highly recommend going to see Farah in Lake Forest. She turned something that could have been stressful into a smooth, positive experience I’m honestly grateful for.

Thank you, Farah — for your time, your kindness, and your amazing service. Chase is lucky to have you. ??”

“A nice Wells Fargo for sure, I was very impressed with Chris, I had a last minute notarization I needed and he was able to get me in quickly. I'm a notary myself and am very thankful! See you around :)”

“I was in desperate need to wire an earnest money deposit for escrow for my first home purchase! Despite the negative reviews, I visited this branch because I had been here before and had a great experience.

Due to my appointments and schedule I only had this time slot to try to go and wire the deposit. I went up to the counter and met Ingrid Jayasekara. I told her the situation and she was very understanding of the urgency and tried to see if I could meet with the manager. He didn't have any openings that day, but she tried to squeeze me in for a later time. Unfortunately, I had a meeting coming up and couldn't meet at that time either. She thought for a second and told me to come with her. She took me to her office where she fast tracked the entire wiring process. She jumped through hoops and showed her experience as she found ways for me to get it done even without my BofA debit card.

She got the entire process done seamlessly and in under 30 minutes. She saved my butt that day and showed me a level of customer service I haven't seen since pre-Covid.

THANK YOU, Ingrid! You are such an asset to BofA and you made my entire day.”

“Uh what went well. I would literally be typing for 29+ minutes. All I can say is Thank you Andrew. 100/10 stars!! We will come back for double dum-dums!! Hope a wonderful rest of your week and enjoy your weekend. All the best- Chantel”

“I do not like to do reviews even though I had good or bad experiences but this is my first and is for thank to Blake Rehak from Branch Small Business Banker (SAFE) for being helpful, friendly and kind. I'm a woman with a small business who's trying to achieve personal goals and working hard for it. Wells Fargo should have more employees like him. Sincerely Carolina Labrador”

“Thank you, Richard Suarez, for your incredibly swift response to my banking issues! I truly appreciate your quick and effective handling of the problems I was facing. Your professionalism and expertise made a significant difference, and I am grateful for your assistance. Excellent service!”

“I've been coming to this branch for almost a year and it has been wonderful to work with Hiba who works at this branch location. She is very knowledgeable about her work and she does a good job at it. She is always very professional and courteous every time I've been there. I'm grateful for the people who work at this branch location.”

“Probably the Only one left with a car drive through. Love it ! Rainy days etc. all hours. Just drive through the versa-teller ! And it's always up and running.”

“Excellent bank all of them are good specially Siona Baghoomian. She is very kind , friendly and responsible. She helps you as much as she could. And the manager is so nice person too. He is really a good human. Thanks US Bank for everything. Behnam Yalzadeh”