Firestone Americas on Rockfield in Lake Forest provides quick and helpful service. Technicians are knowledgeable, thorough, and attentive, running through all available options. The location is recommended for Uber and Lyft drivers, as they perform vehicle inspections without trying to upsell. Customers report that the team is always truthful, kind, and professional, going above and beyond to ensure driver safety. They work diligently, even past closing time, demonstrating care for their customers. The staff answers questions quickly, completely, and honestly, making everyone feel respected. While they do not service Tesla vehicles for alignments, the shop is highly recommended for its overall professional and helpful service. The management is noted for going above and beyond to help with urgent needs like tire repair.
I've had multiple lyft vehicle inspections here and they are always quick and do not try to upsell me. Would definitely recommend this location to any uber or lyft drivers.
January 2024
I have been to this location many times and everyone including technicians were very helpful. I came in for a lifetine alignment. Dylan and Miguel were very kind and thorough.
November 2023
I have been to firestone on rockfield in Lake Forest many times and every time the technicians are very helpful. They always provide great service and get my car back in a timely manner. Dylan is always very attentive and great at running through the options available at the time. Thank you guys so much!!
