Firestone Complete Auto Care in Lake Forest is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. Reviews note that the employees are very personable, efficient, and provide helpful service even without an appointment. Customers report generally accurate time estimates for services and a comfortable waiting area. Many describe the service as excellent and trustworthy, feeling it is a good and reliable place for auto care. However, experiences can vary. One customer reported a minor oversight during service that was fixed quickly the next day. Another was frustrated when an appointment was not proactively canceled during a power outage, requiring a reschedule and wasting time. A common negative point is the awful parking situation, due to limited dedicated spaces in a busy shopping center, so arriving early is recommended. Overall, the business is seen as providing comprehensive solutions for every make and model to keep vehicles running smoothly.
The service was exceptional. The technician explained everything was extremely knowledgeable and friendly. The manager was helpful and answer all my questions. I appreciate all the wonderful employees especially Armando You have a great team
June 2024
The staff that assisted me was friendly and helpful. He also took time to go over a quote for new tires.
May 2024
Good people! Excellent work, decent pricing, communicate well with customers. Make an appointment!
