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“I have always had great customer service experiences at this store. Always polite and always helpful with my mostly Amazon returns! Customers these days are impatient and in a hurry and not always nice to deal with. ? Shout out to Bon Air UPS!”
“I went into Pak Mail today in San Rafael and was entirely impressed with the staff person who helped me (Alex). The place has a friendly vibe as well. 5 Stars Plus!”
“I have been using IO's services in San Francisco for over five years now, and have found their operation to be thoroughly professional and easy to work with. Believe their rates are excellent value, to boot.”
“Needed to drop off something for USPS priority mail. Front desk was friendly and helpful. They provided the envelope, a tracking number, and tape for the shipping label I had printed out. Thank you!”
“Atem and Arjun are so sweet and helpful! My husband and I used their shipping service to move out of state and the process was super quick and easy. Their customer service is on point and it makes me so happy to support their business. Stop by if you are in the neighborhood :)”
“Quick, fast, and easy to make a return.
However, the address listed makes it hard to find, but it's hidden away at the Terrace Level of the hotel.”
“I was visiting San Francisco and had to send my tax returns. They quickly registered me and packed up all three packages with my documents. I asked to go with the cheapest mailing option, which was $30 for the shipping plus the envelopes.”
“UPS store near the Fairfax Post Office. Service is always prompt and polite. They do UPS shipping, print services, and they have a small selection of shipping supplies for purchase.”
“The new ownership couple Team at the Postal Palace is outstanding! Very pleasant to work with, highly efficient and very reasonable. They can take care of all your packing needs, from extra large to small,”
“Peppina helps with EVERYTHING. She always keeps our packages and mail safe and sound and gets them to us/to the recipient on time and without any issue. We are so thankful for Post Box!!! Highly recommend”
“Great service with Livescan fingerprints. Gentleman that was working that day was very kind and helpful. Efficient but not rushed. Store looked clean and well maintained!”
“Andrew and the team at the UPS store have been kind, friendly, and professional. They have helped me forward mail that I needed when I was not able to be there. Highly recommend them.”
“Extremely good service. I've been here maybe six times and they have been very helpful. Today I was told I could ship my package for a lower cost using a different method. How many places do that? This is my go to shipping place. Thanks”
“I’ve been to many, many, UPS locations and you’ll be hard pressed to find a store as good as this one—reliable and efficient with consistently great hours and cutoff times—run by great people who know what they’re doing. Evan is a pro
Always my top choice (Tiburon is great too)”
“Evan is incredible! I had to get my fingerprints taken at a self serve kiosk in the store. I was having so much trouble getting good prints. After spending an hour and only getting 3 fingers done, Evan came over to help me. In 15 minutes we had the other 7 done. I couldn't have done it without him. Amazing customer service, above and beyond--thank you Evan!!”
“Choosing Lisa and Traveller’s Mailbag is the smartest professional decision I’ve made. I’ve recommended her services to several friends and neighbors. Many Sausalito residents travel for work and pleasure and it is comforting to know that packages and mail are delivered and held safely. Lisa Browne is kind, efficient and intuitive. She knows when to call me when important or timely items arrive. She knows, for example, to forward my ballot, DMV registration, and invitations that arrive during the weeks that am temporarily living away from Sausalito, and keeps other deliveries safe until I return. Highly recommend.”
“Very convenient location to ship via any carrier, get mailing supplies, print passport photos, and even transfer photos from a CD to a USB stick. Always kind customer service. This is a great place to have nearby.”
“Had a great experience at this UPS location. Manny was super friendly, professional, efficient, and went above and beyond to help with my shipments. Highly recommend this spot - shoutout to Manny!”
“The manager has been exceptionally helpful and courteous throughout. He always said, ‘No rush, just take your time,’ which made the experience feel relaxed and respectful. Truly professional and considerate.”
“I really appreciated the self-service print service as a Windows user, and the staff was very helpful with my specific questions about passport photo requirements. I had a slightly nonstandard request for the print job, and the staff were able to sort everything out after we discussed the specifics of UPS' processes. Cole was very knowledgeable about the business, and definitely the superstar of the three businesses I visited trying to get prints. Big shout out to him, very detail oriented and has good eyes for the quality of the prints.”
“Hands down the BEST UPS Store I’ve ever been to — and it’s all because of the incredible team working there. There are about 4 or 5 guys who run the place, and every single one of them is absolutely AMAZING. They’re fast, efficient, super friendly, and go above and beyond to help every customer.
Whether I’m dropping off a simple return or need help with packing, printing, or shipping, they always greet me with a smile and handle everything like pros. You can tell they actually care and take pride in their work, which is so rare these days.
The energy in this store is positive and upbeat every time I walk in. They make errands feel easy (even enjoyable), and that’s saying a lot. Huge shoutout to the whole team — y’all make this store a 10/10 experience every single time!
Highly recommend this location. If you're lucky enough to have this as your local UPS, you’re in good hands.”
“I had a return (Rent the Runway) for Saturday. They are supposed to open at 9 a.m. I panicked because I needed to be in Sonoma before 10:30 a.m. They finally opened at 9:20 a.m. I was thankful and hope the young man opening had a good day. You never know what the other person is dealing with that may have created the late start to their day.”
“Like most post offices, they're understaffed, but if you go in the off times it's usually quick. Very conveniently located and the staff couldn't be nicer and more personable.”
“The customer service at this location is the absolute BEST!! !! They are all consistently friendly, cheerful, helpful, and efficient. Even when the store is crowded with customers, the staff remain patient and calm.Thank you and keep up the great work and wonderful attitudes!!”
“We entered the store in San Francisco in a panic. My husband was diagnosed with a very bad cancer and we just got the news on a cruise ship while coming into Port in San Francisco. We were so not holding it together. We had to download alot of paperwork, print fax & make copies. It was overwhelming after hearing the bad news. We got a tuk tuk at the port. Jose was very helpful in getting us to the UPS Store. By the way this was his idea because I didn't even know they did all this. We entered the store and we were greeted with the most pleasant smile of Pinar Ashkar. We told her the task we had in store. She was unbelievable she said we do all this and beyond our expectations she helped us thru it all. The whole entire hour we were in the best hands ever. She printed the email 9 pages that we needed to fill out for emergency surgery. Then she took photo copies of our insurance & faxed. She was the most courteous person you could ever find. Pinar Ashkar should definitely be promoted to a training position for the entire country's UPS store. We are from Florida and use our store but never received such a warm, friendly welcome. Most people will not give you the time of day & this young lady didn't even know our situation of being on a dream vacation and getting such disturbing news. Withwhat we were facing. God bless you Pinar Ashkar & we can only hope the UPS Store appreciates you.”
“Thank you Alex for your help, he is such a courteous and cheerful employee :) very efficient too— he helped me with several tasks while helping other customers as well!”
“Rick at this store is absolutely amazing and literally has the best vibe and energy I’ve ever experienced walking into a shipping store. He was kind and helped me with my mail in a convenient and awesome manner.
Thank you for being so cool Rick!
Keep shining your light and energy!?✨”
“This thief made my coworker uncomfortable and when I asked her not to do that because its unnecessary, she walked out stealing her print outs, already notified sheriff but want other ups stores to beware this person who has issues clearly.”
“This location is located in the Financial District of San Francisco and is a bit on the smaller side, but the service is kind and friendly! I was there to print Art Gifts for others. Enjoy the Art Photos by Art USA!”
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“This is a cute contract post office & gift shop. I can't imagine saying, "a cute post office." But, here we are. The shop is crisp and beautiful; filled with high-end Marin souvenirs I was walking past when I spotted the Mariage Frères tea. I was excited to try a new variety and asked the owner for a recommendation. He gave me some options and let me take them outside to smell them. They were all lovely and I went home with a new canister. If you're in search of Marin swag, this is a good place to look.”