“Replaced the starter on a 2003 Honda Accord V6 with O'Reilly's lowest price version. William tested it, and the old one. But the test stand showed that the replacement starter was only engaging with the engine flywheel halfway. Which means that even if the replacement starter would have worked for a while, it could have easily caused a premature failure, by not fully meshing with the gear teeth on the flywheel as designed. So he found another replacement that did fully engage. Without William doing that extra testing, this probably have been a much more expensive and time-consuming failure in short order. THANK YOU!!!”
“I stopped by O'Reilly Auto Parts in Rocklin because I thought my battery might be failing and needed someone to test it. I was fortunate enough to be helped by Noe, and I honestly couldn't have asked for a better experience.
He tested my battery, explained the results, and showed me that it had indeed failed. Rather than simply trying to sell me a replacement, he took the time to explain the different battery options and the differences between them so I could make an informed decision.
What impressed me most was that he went above and beyond by installing the new battery himself—even though it's located in one of the most difficult spots in my car. Throughout the entire process, he never once made me feel like I was inconveniencing him. He was patient, kind, professional, and genuinely happy to help.
Car trouble always makes me anxious and having someone with Noe's calm, reassuring demeanor made all the difference. He turned what could have been a stressful experience into a positive one.
Outstanding customer service like this deserves to be recognized. Thank you, Noe, for your professionalism, kindness, and willingness to go the extra mile. O'Reilly's is lucky to have you!”
“When you want a quality Battery... at a competitive price... complimented with quality service... Batteries Plus in Roseville is the place to go.
Service Technician, Anthony, was awesome.”
“I needed a battery replacement for my van and Nick was amazing. He provided excellent customer service- super nice, accomodating, and knew what he was doing. Happy with my service!”