Citizen Watches
Watches
Hours:
2972 Livermore Outlets Drive, Livermore CA 94551
Hours
About Citizen Watches
Citizen Watches offers a nice selection of watches, including brands like Citizen Eco-Drive, Bulova, and Caravelle for both men and women. The store is located at the San Francisco Premium Outlets. Staff can be very knowledgeable, providing excellent service that customers describe as 100%. Some interactions are positive, with accommodating staff who show new styles and create a pleasant shopping experience that brings joy.
However, there is significant confusion regarding the store's policies and affiliation. Customers report being told the location does not service third-party purchases, such as items bought online from the official Citizen website, and will not size these watches or change batteries. Some have been refused service and asked to leave. The store also states it is not affiliated with Citizen, leading to questions about whether it is a real store or an outlet franchise. Store policies note that returns are not allowed after purchase, but exchanges for a watch of equal or greater value are permitted within 30 days. Prices in the store are noted to be higher than online, even after discounts.
Most Recent Reviews
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August 2026
Great experience. I was helped by Hannah, who was absolutely lovely to work with! They were very accommodating, helpful, and patient. Ended up securing a Bulova Surveyor with a striking brown/champagne dial for a lower price than any other retailer or grey market site.
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August 2026
Debrah introduced me to the Citizen family and got me right. Amazing customer service, 10/10 would buy again.
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August 2026
The nicest sales person I ever worked with. Usually watch salesman aren’t the most patient but the gentleman at the store today was super nice and taught me a lot and now I am interested to buy citizen watch. I just wanted to give a shout to him!!! Thank you for making this experience enjoyable.
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Livermore, California
