Lowe's ProServices receives positive reviews for its helpful and courteous customer service. Many customers report that employees are quick to offer assistance, such as helping to load heavy items like potting soil into vehicles without being asked. Staff in various departments, including appliances, doors, lighting, and hardware, are commended for taking extra time, answering questions, and providing helpful suggestions and information. This service makes customers feel valued and removes stress from their projects. The store itself is noted for being well-organized, overall cleaner and neater than competitors, with a layout that makes sense. Specific praise is given for its garden center, which is considered better than other stores. Additional conveniences include more and better parking, good wi-fi, and a dog-friendly policy. While a few customers note that not every employee is proactively helpful or deeply knowledgeable, the overall experience is consistently positive. Customers appreciate efficient checkout processes, value deals, and often leave having found more than they originally sought, leading them to state they will return for future needs.
I came in to order blinds for my office today. March 21st 2023 at 5pm. Esmeralda was fantastic. She was so helpful and has excellent customer service skills. I really appreciate her time and kindness. Thank you Esmeralda!!
July 2022
Thank you to the garden staff that helped my husband and I with the best priced soil and helping us load the soil in our car. I wish I could remember the names of the people that helped.
May 2022
great service, knowledgeable and had the product I was looking for
