“The BEST customer service! Went in to replace what I thought was a missing screw on my faucet - but nothing would fit - turns out I just needed a different tool to adjust it. The guys helped me very patiently and I didn't need to buy anything. It would have cost me a fortune (and a chunk of my sanity) for nothing if I had to depend on the big box stores. GO HERE FIRST!!”
“Really nice place. They have everything! From lawnmowers and tools, to plants, to little animals like chick's and baby ducks! Will be going again real soon.”
“First time being there the other day since we have mostly Home Depot nearby where I live.. I asked for help and I was helped kindly and the employee seemed calm and enjoying their job so definitely a calm atmosphere as well as a huge selection of clothing and work attire gotta love that :)”
“This place is THE place in San Joaquin county to buy fireplaces and accessories. Why? Well first and foremost it's the ownership, Theresa and her sister have been a part of this company their whole lives and they know it inside and out. Secondly, they have the newest technology the fireplace industry has to offer right there in their showroom, all of them fully operational!!! I brought my very picky client in to their store to pick out an electric fireplace a few weeks ago, my client was an hour late as usual, however instead of waiting out in my truck I was able to attend an extremely comprehensive CLINIC about the newest electric fireplaces they offer!!! We bought a unit from them that day and due to a freak accident during the install later that week we needed to order a replacement part. Theresa was ON IT, she found and ordered the $300 part we needed and it was delivered in a matter of days, truly incredible since it was about a week before Xmas and the part came from Dallas TX. That kind of customer service was not lost on me and I will do anything in my power to help these girls continue to be a successful local business. Thank you so much you guys, your grandpa should be very proud of how you handle your business.”
“This location is convenient for us and better yet is the customer service. Being in Lodi, one expects that small town courteous attention. This place does not disappoint. Always greeted with a hello and always get helped right away. 5 out of 5.”
“I can’t say enough good things about the Airgas team in Lodi! Neil and Mike consistently go above and beyond to help me with my hydrogen gases and span concentration gases. They always make sure items are in stock, and if not, the turnaround time to get them to me is amazingly quick and seamless. Outstanding customer service, genuine care, and always super friendly. Highly recommend!”
“When I went into Home Depot, I was greeted by a friendly staff, and I was greeted and helped with employees who knew what I was looking for and how to help me. Thank you so much Home Depot for your staff in Lodi California.”
“We had the best Lowe’s experience today! Health at the Lodi location was soooo amazing. He helped my parents and I with finding every piece we needed for our bathroom remodel. He walked with us through every aisle, giving us his input, encouragement and lots of laughter! After 3 hours, we were able to order everything we needed and he even offered us cookies for a little snack! Overall, he was so awesome to chat with and get all the help we needed. 10/10. I hope he gets a raise or a bonus!”
“Thank you, Scott! Came into the garden department for some large bags of potting soil. The young man saw me checking out and jumped in to offer to assist with loading them into my vehicle! Without hesitation, he waited for me as I paid and pushed the basket with the large bags in it. I truly appreciate not having to seek out the help! Thank you for being so helpful and courteous, Scott!!! I pointed out to him that it was extremely nice to be offered and received the help. He assured me that if I kept coming in when he was on duty, he would ensure his assistance everytime!!!!!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.