Budget Truck Rental is known for its friendly and professional customer service. Customers often mention that staff members greet them with a smile and are attentive, respectful, and helpful. The rental process is generally quick and easy, especially at certain locations, and the trucks are reported to be clean, well-maintained, and equipped with features like air conditioning. Many reviews highlight positive experiences at specific locations, such as Long Beach, where staff go above and beyond to ensure a good experience. However, some customers have faced issues with reservation accuracy, such as not having reserved items like dollies available, or trucks not being ready upon arrival despite prepayment. It’s advised to check with your insurance provider to see if coverage applies or to consider their reasonably priced insurance options. Overall, while there can be miscommunications or small inconveniences, Budget Truck Rental is appreciated for its good customer service, quick rental process, and affordable prices, making it a reliable choice for moving needs.
Great customer service!! And they do everything in there power to help awesome people!!
December 2025
The employees here have great customer service. I was greeted with a smile on both occasions and in and out quickly. Will be sure to come back!
October 2024
Make sure you have your paperwork and ducks in a row. They're not good with how much was in there and what you. Tried charging for a dolly that we reserved but they didn't have one available. We prepaid for our reservation and we show up and there's no truck available so we have to drive so over LA.
