PetSmart is a large pet supply and services retailer that offers over 10,000 products for various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, hamsters, and mice. Customers appreciate the wide selection available both in stores and online, with the option to shop online and pick up items within two hours. Many store locations provide services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The staff at PetSmart are often described as genuine animal lovers who are friendly, professional, and knowledgeable. The store manager and employees, especially those involved with Cat Cove Rescue, are recognized for their care and dedication to animals. Customers praise the clean store environment and helpfulness of pet trainers, with one highlighting a trainer named Michael for making their dog obedient and well-behaved. Shoppers enjoy browsing the pet areas, including dogs, cats, fish, birds, and small animals. They find the fish and bird sections peaceful and soothing. Some customers mention using the store for advice on lost pets or purchasing supplies like fish food, tank cleaning supplies, and decorations. The store's convenient location within the LB Exchange makes errands easier, and customers appreciate the layout, friendly staff, and the ability to pick up online orders quickly. Overall, PetSmart is valued for its variety, helpful service, and love for animals.
Never really a negative experience here and everyone is usually very polite
September 2025
They had what we wanted but the price we were charged didn't match the price marked on the shelf or the web. Otherwise, nice clean store with a wide variety of items and helpful workers.
September 2025
The Employees here are genuine animal lovers! Especially store manager Jessica, she is extremely kind, professional & Knowledgeable. Jessica as well as the Cat Cove Rescue workers are phenomenal people who care so much for the Animals here, thank you Catcove & PetSmart for all you do
