The Westin Long Beach presents a mix of experiences for its guests. Many find it to be a beautiful, world-class hotel with an excellent central location near the cruise terminal and main attractions. The staff is frequently described as nice, polite, and providing great service, with special appreciation for the complimentary daily yoga classes offered to guests. However, the hotel receives significant criticism regarding the condition and maintenance of its rooms. Guests report that rooms are outdated, with weak water pressure in the shower, old or weak air conditioning, and sometimes stained bedding. Additional common complaints include unexpectedly high daily destination and parking fees, a lack of housekeeping on certain days, weak WiFi, and grimy carpeting. While the facilities and views are praised by some, others feel the hotel has a cheap look and feel that does not justify its expensive cost.
Beautiful naturally lit lobby and The hotel bartender was funny. Everything is clean and the staff was very helpful
January 2026
Front desk took care of everything. Shampoo, conditioner and body wash complimentary. Bar/lounge clean and ready day and night. 24/7 convenient store available
December 2025
I stay in hotels all over the country on average 10 times a month, I have never slept in such a comfortable bed!!....EVER!
