Zipcar is a convenient car-sharing service that customers generally find reliable and affordable. Many users appreciate that the cars are clean and in good condition, with gas included in the rental. Customers also value the affordability, especially for short trips of 1-2 hours. Issues are rare, but when they do occur, customer service typically handles them well. For example, one user experienced a late fee when waiting in the car during rain, but customer service quickly removed the fee after explaining the situation. Another customer faced problems with a car that had dents and smelled like marijuana, but after contacting support, the billing was corrected, and a credit was issued. In some cases, users noted that cars could be located farther from their residence, and there is a suggestion for Zipcar to have more cars available in Torrance. Overall, customers find Zipcar to be a good and convenient option, with responsive support that resolves issues effectively. The service is praised for its ease of use, reasonable prices, and good customer care, making it a popular choice for short-term car rentals.
I have booked a lot of cars using zipcar and have not encountered any big problem. I had a fuel issue but customer service was nice and took care of it and refunded me the amount. Also the cars are in good condition and good price for 1-2 hours
December 2021
Love it, but it’s a hard job. It’s the future. Great customer service..
