“Shannon thank you for your incredible customer service. You always know what I need when I come in! Thank you for brightening my world with your gifts & talents.”
9:30AM - 9:30PM
5446 Crossings Dr, Loomis
Home Decor
“I’ve always enjoyed shopping at HomeGoods because you never know what treasures you’ll find. Half the fun is wandering through the aisles, discovering unexpected items, and checking out the displays near the checkout line. The store does a great job of creating a fun browsing experience, and I almost always leave with something I didn’t plan on buying. That sense of discovery is one of the main reasons I keep coming back.
During my most recent visit, however, I had an interaction that felt a bit unusual. While my mom and I were waiting in line, an employee was actively asking customers if they were ready to check out. Initially, I thought she was simply trying to keep the line moving efficiently, which I appreciated. As the conversation continued, though, she began expressing frustration about customers who continue browsing while in line or who take phone calls while waiting. She shared her annoyance with the situation quite openly, and it felt less like a helpful reminder and more like a complaint directed at customers.
I can certainly understand wanting to keep the checkout process running smoothly, especially when the store is busy. There are situations where customers can be inconsiderate, particularly if they hold up the line without acknowledging others. However, HomeGoods is a store that practically encourages browsing, even while waiting to pay. The displays near the registers are specifically designed to catch shoppers’ attention and inspire last-minute purchases. Because of that, seeing customers continue to look around while standing in line feels completely normal and expected.
The employee's comments made the interaction feel a little awkward and unnecessary, even though I understand the point she was trying to make. Fortunately, this experience didn't take away from my overall appreciation of the store. I still enjoy shopping here and will continue to visit because of the great selection and unique finds. I just hope future interactions are approached with a bit more patience and understanding, since leisurely browsing is part of what makes HomeGoods such an enjoyable place to shop.”
“Had a great experience with Alex. He was not one of those high pressure kind of guys. Took his time and explained everything, helping me pick out just the right window treatments. He was very patient, friendly and easy to talk to.
So happy to have done business with him! Signed the contract and can't wait for all my beautiful blinds and shutters to be installed! The price was just right which is another welcome bonus!
Thanks for everything, Alex!
You're THE best!”