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“I've had frontier and wasn't very happy with my Internet or service through them, I have sense moved too Succeed and my service is way faster and consistent. I had a very amazing service Tech named Chris come to my home and was very professional, friendly, and fast working answered any questions so happy I switched, thank you Chris!”
“The store manager, Jake was very helpful and gave us great customer service! He helped me with my son’s phone and save money on my plan. I would recommend him to anyone ?.”
“I came here today unhappy about my present phone dying on me and having to purchase a new phone, right after paying it off. The young man Axel was very professional, very knowledgeable and very patient. By far the best customer service that I can remember. The other Boost store worker could really learn a few things from Axel. He was so good that I’m see if I can tip him.”
“E.ployee was so kind and helpful. I literally upgraded and added two kids tracker watches and I'm paying over $100 less than my at&t bill was. Soooooo glad I switched and the employee was so helpful. Went from $295 to $168 and got a newer wayyyy better phone.”
“They were super busy but everyone was curtious and seemed to take their time with whoever they were helping. I had to swap out my DVR and even though they were busy, they took care of me within 5 minutes instead of making me wait the hour and a half since I didn't require much of their time”
“Kevin and the team have been very helpful switching over our two mobile lines and successfully navigating our use case of some internal calling combined with some promotions and 5g internet. It's worth the switch as the bundling and promos save us about 40$ per month, and we have one additional mobile line now.”
“Was able to make an appointment so had little wait time. Agent was pleasant and helpful. Unfortunately the only stores that carry the X1 boxes are in Roseville or Folsom. No one in Citrus Heights/Carmichael has the newer tech??!! Come on Xfinity, if you offer it every store should carry it.”
“Shoutout to Angel for taking care of my needs in a very time efficient manner. He was knowledgeable and swift in every recommendation he made. I was in and out with a new home internet service and savings + upgrade to my existing phone plan ?? BTW the home internet setup was so easy! Kudos Verizon, Angel, and Team!”
“When checking my voice mail, my phone entered a password requirement, without my putting the password in twice. In less than 10 minutes, they fixed my problem, eliminating the need for a password and gave me a T-mobile app that lets me read or hear the saved messages!
* That's what I call great service!”
“Just upgraded our two phones. Had outstanding customer service from UMER. He was great to work with. Very efficient and very knowledgeable. I would highly recommend him to anyone needing help with their phones.Jack & Marilyn Smith”
“First off let me start by saying Mike was very informative and helpful in getting me setup with all of my equipment and service for my RV with a fully automatic Dish Traveler System. I was new to Dish and had to call Mike a few times from various camping locations at set up local programming and understand system and he was beyond helpful. Just this past weekend and by weekend I mean Saturday evening after work hours I called again with a technical question about adding a 1000.1 dish on a tripod to the system for when we are camped under trees and just couldn’t get the interface with the existing system wired in correctly. Instead of brushing me off or trying to explain it over the phone, Mike came to me then and there, to not only connect it, but to ensure it was working on all 5 of the RV’s TVs. It should be noted I told him not to drive all that way it could wait and he wouldn’t have it and he wouldn’t take no for an answer and wouldn’t accept money for doing it. If anyone is looking for a satellite company with amazing customer service and not just lip service at point of sale, then by all means this is your place and Mike is your guy. I am a business owner and have been over 20 years and this is how you run and keep a successful business. Thank you so much Mike. Your loyal customer Ron. Pics to follow.”
“It is hard to find good help. I have had some terrible experiences with Wave customer service over the phone, resulting in a big waste of time. The Auburn location is so helpful. The lady that works at that location is amazing.”
“This Verizon center has become my only GO TO center for any Apple phone problems,as ive been to the other 2 and the one in the Galleria itself gets maybe 2 Stars on a good day the one on Douglas i wont even give it 1/2 star...i'll never even step into that store.However approximatly the last 1 1/2 years the store at 1208 Galleria Blvd HAS been an absolute Gold mine of very knowledgeable specialist, my recent experience 3/5/24 is by far the best i've EVER encountered there.... Jules is her name she is the epitome of a perfection with her vast knowledge within the Verizon system. She helped me with ALL my needs and questions as far as im concerened Jules went out of her way helping me navigate my new reolacement I phone along with helping me set up my replacement screen protector .... Verizon would BENEFIT Exponentialy incorporating this young Woman into a management position if you ever let her go....Well i'd liken it to cutting your own corporate throat.”
“Fidium Fiber (Consolidated Communications) has been awesome for me. I have been getting 1Gbps upload and download (see pic). I uploaded 450GB to Dropbox in minutes. I left for lunch, came back, and it was done. I will explain why I think there is a difference between my service and the 1-star reviews. First, proper installation is key, and my installer did a 10/10 job. I did my homework beforehand and discovered exactly what needed to be installed and where. I guided the installer on exactly where the Ethernet cable needed to be, where to make wholes in the walls, etc. The tech appreciated the simplicity. If somebody else had been here and given lame advice to the installer, the installation would not have come out as good. Second, the 1Gbps is via the raw Ethernet cable from the Fidium modem straight to my computer. That is the extent of Fidium's duty. Any slow down that occurs at the wifi router is NOT Fidium's fault. There are many factors, beyond Fidium's control, that can cause a slowdown at the wifi router. Third, I use my own wifi router. I have been using my own wifi router forever. So, I don't even know what it is like to use a provider's router. The installer told me my router is better than Fidium's wifi router. Any wifi router does chop down that 1Gbps, but that is universal for any provider and unrelated to the raw service provided to the home. Fidium could explain how their customers can buy a better router, but such an explanation is too much information for some customers. So, I understand why Fidium does not explain. I am a former Xfinity/Comcast customer of 15+ years. Xfinity's download speed was fine, but Xfinity could not provide faster than 9Mbps upload speed to my home. My plan was the second fastest they offered but was taking several days to upload 450GB to Dropbox. That was the last straw for me.”
“Service was fine. People who came out and installed it were helpful. They make you drop off the wifi box at their office when you're done which is kind of inconvenient. the 1800 number is horrible. Try their text line it's much better.”
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“I've tried all available services in the Newcastle area (even starlink). Nothing came close to providing the speed and consistency I needed. They are local and Tim is as responsive as is humanly possible. Thank You!”