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“I've had frontier and wasn't very happy with my Internet or service through them, I have sense moved too Succeed and my service is way faster and consistent. I had a very amazing service Tech named Chris come to my home and was very professional, friendly, and fast working answered any questions so happy I switched, thank you Chris!”
“The store manager, Jake was very helpful and gave us great customer service! He helped me with my son’s phone and save money on my plan. I would recommend him to anyone ?.”
“I had a great experience coming in today, I needed a screen protector for my phone and this wonderful young lady named Yadira helped me and made my visit very smooth easy and quick. The placement for my screen protector is best, she made sure I approved how it was going to be placed before she did it which I appreciated. I would definitely recommend my friends and family to come here, very welcoming and kind”
“Kash is awesome!! I went in for a simple screen protector replacement and Kash noticed my phone having a crack on the back. Without me asking Kash took it upon himself to inform me and look into my account to see if I had an insurance that included Apple care so I could get my back fixed! He even scheduled the appointment!! Kash made my whole day!! Thanks brotha!!”
“Wow… received the best service ever and I’ve been with Verizon for 20 years not only was Cisco Owen and Doug totally amazing. I was in and out in no time definitely coming back to this store 1900 Douglas Blvd. don’t forget that and tell Donna I sent you.”
“They were super busy but everyone was curtious and seemed to take their time with whoever they were helping. I had to swap out my DVR and even though they were busy, they took care of me within 5 minutes instead of making me wait the hour and a half since I didn't require much of their time”
“We were scammed by the T-mobile retailer in the Roseville Galleria mall. We had a lot of issues with the bills and services. We found this store and they are the T-Mobile corporate store not a retailer. Mike spent hours with us to fix the issues and another 3 months to finally clear all the problems that the retailer store made. We couldn’t thank enough for their patience and support. They truly represent the highest customer service in T-mobile. If not for their help, we would left T-mobile long ago. Highly recommend them!”
“Was able to make an appointment so had little wait time. Agent was pleasant and helpful. Unfortunately the only stores that carry the X1 boxes are in Roseville or Folsom. No one in Citrus Heights/Carmichael has the newer tech??!! Come on Xfinity, if you offer it every store should carry it.”
“Kevin and the team have been very helpful switching over our two mobile lines and successfully navigating our use case of some internal calling combined with some promotions and 5g internet. It's worth the switch as the bundling and promos save us about 40$ per month, and we have one additional mobile line now.”
“Just upgraded our two phones. Had outstanding customer service from UMER. He was great to work with. Very efficient and very knowledgeable. I would highly recommend him to anyone needing help with their phones.Jack & Marilyn Smith”
“First off let me start by saying Mike was very informative and helpful in getting me setup with all of my equipment and service for my RV with a fully automatic Dish Traveler System. I was new to Dish and had to call Mike a few times from various camping locations at set up local programming and understand system and he was beyond helpful. Just this past weekend and by weekend I mean Saturday evening after work hours I called again with a technical question about adding a 1000.1 dish on a tripod to the system for when we are camped under trees and just couldn’t get the interface with the existing system wired in correctly. Instead of brushing me off or trying to explain it over the phone, Mike came to me then and there, to not only connect it, but to ensure it was working on all 5 of the RV’s TVs. It should be noted I told him not to drive all that way it could wait and he wouldn’t have it and he wouldn’t take no for an answer and wouldn’t accept money for doing it. If anyone is looking for a satellite company with amazing customer service and not just lip service at point of sale, then by all means this is your place and Mike is your guy. I am a business owner and have been over 20 years and this is how you run and keep a successful business. Thank you so much Mike. Your loyal customer Ron. Pics to follow.”
“I was able to switch over to Astound within days of deciding to try it. Website was easy to navigate and make an appointment. They communicated everything and were on time and respectful, hardworking young men. Everything went seamlessly and is working at top speed. Very happy with the company. Derek and Joe were extremely helpful ?”
“Andrea at the Verizon store in Roseville was the best! Very patient while we bought three new phones and had them all set up and her explanation with everything was awesome! I would definitely return to that particular store (Near Nordstrom rack) And ask for Andrea to be your service she will not disappoint!”
“Fidium Fiber (Consolidated Communications) has been awesome for me. I have been getting 1Gbps upload and download (see pic). I uploaded 450GB to Dropbox in minutes. I left for lunch, came back, and it was done. I will explain why I think there is a difference between my service and the 1-star reviews. First, proper installation is key, and my installer did a 10/10 job. I did my homework beforehand and discovered exactly what needed to be installed and where. I guided the installer on exactly where the Ethernet cable needed to be, where to make wholes in the walls, etc. The tech appreciated the simplicity. If somebody else had been here and given lame advice to the installer, the installation would not have come out as good. Second, the 1Gbps is via the raw Ethernet cable from the Fidium modem straight to my computer. That is the extent of Fidium's duty. Any slow down that occurs at the wifi router is NOT Fidium's fault. There are many factors, beyond Fidium's control, that can cause a slowdown at the wifi router. Third, I use my own wifi router. I have been using my own wifi router forever. So, I don't even know what it is like to use a provider's router. The installer told me my router is better than Fidium's wifi router. Any wifi router does chop down that 1Gbps, but that is universal for any provider and unrelated to the raw service provided to the home. Fidium could explain how their customers can buy a better router, but such an explanation is too much information for some customers. So, I understand why Fidium does not explain. I am a former Xfinity/Comcast customer of 15+ years. Xfinity's download speed was fine, but Xfinity could not provide faster than 9Mbps upload speed to my home. My plan was the second fastest they offered but was taking several days to upload 450GB to Dropbox. That was the last straw for me.”
“Service was fine. People who came out and installed it were helpful. They make you drop off the wifi box at their office when you're done which is kind of inconvenient. the 1800 number is horrible. Try their text line it's much better.”
“I had a great experience with this T-Mobile here at Galleria Boulevard and the person who helped me out is really consistent and did a great job. The new manager Julian is really professional!”
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“I've tried all available services in the Newcastle area (even starlink). Nothing came close to providing the speed and consistency I needed. They are local and Tim is as responsive as is humanly possible. Thank You!”