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“I have been there to fix a problem on my auto loan. Dema helped me a lot for my concern and quickly solved my problem. I called couple times to Keypoint for my needs but nobody quickly helped like Dema. If you need any financial needs reach out to Dema. She would definitely help you quickly.”
“My recent visit to the local branch located at 3556 La Rambla Ave, Santa Clara, CA 95051 in April, 2024 was a pleasant experience for me, being there for the first time.The person, who assisted me, was Alex Montiel. He and his manager were professional, courteous, friendly, and helpful, while opening the new CDs for me.In comparison, I also visited another traditional banking institution, and their customer service was really lousy because the lady kept rushing everything to get things done on my accounts with them. I told her what she did was not very professional on the job, leaving a negative image in client's memory. She eventually apologized for her rushed actions.I'd recommend Alex to my friends and relatives when the window of opportunity opens itself in the future.Jonathan P.A longtime customer of KeyPoint”
“As a long time member of Stanford Federal CU, I appreciated the customer service I got from Anais S today. She was pleasant, helpful and knowledgeable to my needs and questions. That is becoming more rare these days.I recommend banking at this Credit Union!”
“I have always had a pleasant experience with SFCU (Medical Center branch). The staff are very professional and amiable.Shout out to Eric who seemed to be the one who always help me out.”
“Love this credit union. Member for 32 years. Smaller CU but they make up lack of size with great service. Man, I get treated like a real person. They have services that meet most of my needs. Rochelle, Anita, and Bob are amazing. I rarely get to their branch but when needed they have been very supportive.”
“I had the pleasure of working with Jose Vasquez from the Redwood City Branch - he was extremely helpful and provided excellent customer service. I was applying for a new loan, and the process was seamless, literally took less than 30 minutes from start to finish and the funds were already in my account the same day. Highly recommended!”
“Even though I was visiting the credit union in a rainy downpour, I enjoyed going to deposit my checks becaus I really like the tellers at both locations, Sunnyvale and Santa Clara. They're very friendly, courteous, and efficient. They're easy to talk with and I feel like they're good friends.”
“Jennifer is the very very best. She is thoughtful. She is amazing. You can ask her any questions she will help you.She gives me the best advice and works the hardest for me.”
“I believe his name was kyle, and he was very kind and willing to help me out even though i didnt remember my account number or social security, he still was able to help me with the best of his abilities.”
“I've been a member of SFCU for about 20 years. The Customer Support has always been above par. My most recent encounter was no different. My son and I were helped by 'Jenny' at the Palo Alto branch. She took the time to help us with our accounts, answer question, and explain to my son, in great detail, everything he needed to know about credit cards and his options for saving money. We never felt rushed, and she had clear answers for all of our questions. You can't ask for more than that in a banking experience. Note: I only give four stars because I have to drive an hour to visit the nearest branch. But I realize that's not their fault.”
9AM - 5PM
10991 N De Anza Blvd, Cupertino
Credit Unions
“Visited around 12:20 pm on 2/8/24; the individual on the far right computer provided impeccable customer service. They made me feel very valued as a Star One member with their mannerism and consideration. They included me on every step of the process and ensured they understood everything that was going on. Unfortunately, I was too shy to ask for a name, but I felt the extreme need to write a review for this person because they were just so polite and kind. People like this individual encourage me to keep banking with Star One and feel supported in that decision. Please acknowledge and reward them for their brilliant service!”
“My experience with the Cupertino branch has been very positive, welcoming and helpful. I was assisted by Grace. She helped me understand all the different types of accounts and benefits and set me up in the spot. It took me some time to familiarize myself with the banking of a credit union, but Jorge and the other team members were prompt to address my matters promptly. I appreciate the personalized experience I get when I walk into this branch and have referred people here. Especially if you need Spanish or Chinese speaking associates.”
“My husband is a member, every time he goes the service is great very friendly staff, last week he went to make his car payment and was helped by James Newson he was very knowledgeable about the different services and gave my husband an offer to get a credit card without pressure my husband applied and was approved, James thank you for your service and knowledge.”
“I have been a membership of PCU for over 25 years. I adored 4 tellers, two of them are new since Spring, one is Assistance Manger and, one staff are Awesome except the manager is not really friendly to me because I am disability.”
“I've never really had faith in banks. It's so hard to find the human touch or to get any real help. I've been a member here though for about 4 years now. I stay because they have the human touch I've been looking for. They call, they update, they follow and most importantly, they understand. Kudos Patelco”
“The clerks (especially Karen) and the manager are always kind, courteous and knowledgeable! They helped me so much when my wallet was stolen and gave me great advice, as well as empathy!”
“Brian C. is an excellent employee; he is helpful, cordial, competent, and respectful. His GREAT customers' services need to be recognized and commended. Thank You, Tech CU @Palo Alto !”
“Hi, I've been considering becoming a new member since I have been with 2 different banks. what are the benefits? between banks and credit unions? especially with you guys.”
“Just finished a home loan refi before rates edged up higher and we couldn't be more happier with our experience with the online and in person customer service. The rates for Star One are very competitive and the whole process went really swiftly. Most things were handled online/phone but again we did go in person to this particular branch and everyone was very helpful. Glad we are now members.”
“I went to this location of Patelco and let me tell you the experience was nothing short of amazing, if there was 10 stars I would give it 10/10, but 5/5 stars will do. I had Yolanda help me and she was fantastic, she was informative, personable and sooo kind. With all my questions she had answers +more. The customer service with all the staff was amazing and friendly. I am so happy I bank at Patelco and even happier that this location is close by. If I have any banking problems or questions I will gladly go back to this location for help. If you go to any Patelco location I hope you go to this one and i hope you get Yolanda so you have just as great of an experience as I did.”
“I used San Mateo Credit Union Auto Shopper and had an amazing experience. I was assigned Clint as my personal shopper and couldn't have asked for a better experience. I wish people knew about this service that the credit union offers. I'm so glad Patricia Reynoso from the EPA branch told me about it. Thank you San Mateo Credit Union!”
9:30AM - 6PM
398 W El Camino Real #112, Sunnyvale
Credit Unions
“My family and I had the pleasure to work with the Sunnyvale branch. Your team member Cherry Do was just outstanding and took excellent care of us. She was extremely patient and went the extra mile to make sure we were well taken care of. Likley the best banking experience I have had since online reviews became a thing!”
“Loan officerHanz LavagninoYou provided me with excellent service with the refinancing of my car, help me with the best options for my loan, kindness and a lot of respect, education, thank you very much”
“We came in on a Saturday afternoon without an appointment to do name changes across our 15 accounts, and Melanie spent over an hour helping us through the process with unfailing patience and kindness. When we hit a roadblock, she figured out a creative solution to allow us to get the job done anyway. Could not recommend Melanie, or SFCU more highly. Thank you!”
“I just finished a contract position as a Member Service Representative at CEFCU. I must say that they whole staff over there is the definition of "benevolence." They treated me as if I was one of their own. They really care about their members. They go out of their way to help the members with whatever they need. They are professional, yet kind.”
“As a first-time homebuyer, the journey to securing a mortgage can often be daunting and overwhelming. However, my experience with Star One, particularly thanks to Mital D, the Loan Processor, turned this journey into a seamless and remarkably stress-free process. With a tight two-week deadline to close on the house, Mital demonstrated exceptional professionalism and efficiency that far exceeded my expectations. Mital was not just a loan processor; she was a beacon of support, available all the time to answer any questions and guide me through every step. Her proactive approach meant that everything was processed well in advance, ensuring there were no last-minute hiccups. Her communication was clear, precise, and incredibly helpful, providing me with detailed lists and to-dos that made the entire process transparent and manageable. What truly set Mital apart was her sweet demeanor paired with her efficiency. It's rare to find someone who combines such warmth with professional competence, making what could have been a stressful experience feel reassuring and straightforward. I cannot recommend her services enough to anyone looking to navigate the mortgage process with ease and confidence.”
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“I have a savings account and 3 mortgages with StarOne and they never fail to delight me. I just visited a branch to get some crisp bills for CNY and when I mentioned to the teller what it was for, he offered me red envelopes that they had onsite! This type of personal experience is delightful and I doubt you'd find at Wells Fargo or Bank of America.”